Strategic Digital Transformation Leader
1 month ago
Enercare Inc. is committed to delivering exceptional customer experiences through innovative digital solutions.
Role SummaryWe are seeking a Strategic Digital Transformation Leader to drive our digital transformation strategy, focusing on enhancing customer engagement and operational excellence.
Key Responsibilities- Develop and Execute Comprehensive Digital Strategy
- Spearhead the development of a comprehensive digital transformation strategy that integrates advanced technologies such as AI/ML, RPA, and cloud computing.
- Foster a culture of innovation, exploring new technologies and methodologies to enhance customer satisfaction and engagement.
- Drive operational improvements that boost efficiency and agility within the organization.
- Refine business processes to align with digital transformation goals, ensuring seamless integration and optimization of new technologies.
- Collaborate closely with stakeholders, business partners, and technology teams to develop a cohesive and forward-looking technology roadmap supporting Enercare's business goals.
- Lead and inspire a cross-functional technology team, developing talent within the team and championing a culture of high performance and collaboration.
- Experience
- 10+ years' experience building and delivering innovative digital customer platform strategies for significant, high-profile organizations.
- Proven ability to lead, motivate, and build teams that deliver services and solutions consistently exceeding expectations.
- Demonstrated ability to manage teams/projects in a cross-functional environment and build successful relationships with senior stakeholders.
- Strong organizational and planning skills, including strategic, short-term, and long-term planning.
- Passionate problem-solving expertise in customer experience design.
- Ability to understand change impacts, including business process implementation or revision, systems, and technology.
- Advanced proficiency in written and oral communications skills, including developing rapport and credibility across the organization.
- Knowledge of digital strategy, planning/budgeting, and financial management processes and frameworks.
- The estimated salary for this role is $180,000 per annum, based on industry standards and location considerations.
Enercare Inc. is a proud Canadian-owned company committed to providing best-in-class services, solutions, and advice to make customers' homes as comfortable as possible.
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