Digital Transformation Director, Customer Experience
1 month ago
Prominent Canadian-owned Enercare Inc. is dedicated to providing unparalleled services, solutions, and guidance to make customers' homes as comfortable as possible.
We offer affordable clean air and water solutions for homes and workplaces through Enercare Advantage, while prioritizing environmentally responsible operations, minimizing waste in landfills, and contributing to the communities where we live and work.
At Enercare, people come first – we listen to our customers, continuously improve, and strive to make our organization a premier destination for career growth.
About This OpportunityWe are seeking an exceptional Vice President, Customer Platforms, to play a pivotal role in positioning Enercare for customer success by driving digital transformation and developing innovative, customer-centric digital products/solutions, including CRM, web/mobile, and call center technology.
This strategic leader will champion digital innovation and enhanced customer experiences while driving agility and efficiency through operational excellence.
Key Responsibilities- Spearhead the development and execution of a comprehensive digital transformation strategy integrating advanced technologies like AI/ML, RPA, and cloud computing.
To succeed in this role, you must have:
- 10+ years of experience building and delivering innovative digital customer platform strategies for a significant, high-profile organization similar in size to Enercare.
- Demonstrated ability to manage teams/projects in a cross-functional environment and build successful relationships with senior stakeholders.
- Strong organizational and planning skills (strategic, short- and long-term), with excellent follow-up and follow-through skills to ensure completion of strategic plans, goals, and objectives.
- Able to understand change impacts, including the implementation or revision of business processes, systems, and technology.
- Skilled in managing stakeholder expectations, scope, requirements, design, development, testing, and deployment using a defined SDLC approach via both internal and external team resources.
- Knowledge of Digital strategy, planning/budgeting, and financial management processes and frameworks.
- Experience in creating and executing a systems & project-specific analytics strategy.
- Ability to guide and oversee the successful delivery of projects within their domain.
The estimated salary for this role is $150,000 - $180,000 per year, commensurate with experience and qualifications.
Enercare offers a competitive benefits package, including medical, dental, and vision coverage, 401(k) matching, and generous paid time off.
-
Senior Director of Digital Transformation
2 days ago
Markham, Ontario, Canada Enercare Inc. Full timeAbout Enercare Inc.Enercare Inc. is a leading provider of home and commercial services, delivering innovative solutions in heating, cooling, plumbing, electrical, water heating, and water purification. Our mission is to empower Canadians to take action for a greener tomorrow by providing energy-efficient products and exceptional services.Our ValuesWe...
-
Digital Transformation Specialist
7 days ago
Markham, Ontario, Canada LTIMindtree Full timeAbout LTIMindtreeLTIMindtree is a leading global technology consulting and digital solutions company that empowers enterprises to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. With extensive domain and technology expertise, we drive superior competitive differentiation, customer experiences, and...
-
Digital Transformation Leader
2 weeks ago
Markham, Ontario, Canada Enercare Inc. Full timeJob DescriptionEnercare Inc. is a leading provider of energy-efficient products and services, serving Canadians across the country.We are seeking a highly experienced Digital Transformation Leader to join our Project Management Office (PMO) team.About UsWe believe in providing energy-efficient solutions that help Canadians live greener lives. Our company...
-
Director of Transformation and Digital Enablement
21 hours ago
Markham, Ontario, Canada Enercare Inc. Full timeEnercare Inc. is a leading provider of home and commercial services in Canada, with a strong commitment to energy efficiency and sustainability. Our purpose is to empower Canadians to take action for a greener tomorrow, starting in their homes and communities.We are a company that values the health, safety, and wellness of our people, and we strive to make a...
-
Digital Transformation Specialist
2 weeks ago
Markham, Ontario, Canada LTIMindtree Full timeWe are seeking a seasoned Agile Coach to lead our teams in embracing Agile and Scrum methodologies. The successful candidate will foster a culture of continuous improvement, focusing on product delivery and customer satisfaction.Key Responsibilities:Guide teams, Scrum Masters, Product Owners, and Executives on Agile and Scrum practicesPromote Agile Practices...
-
Digital Transformation Architect
4 days ago
Markham, Ontario, Canada Stantec Consulting International Ltd. Full timeJob Description:Solution Architect - Enterprise AutomationAbout the RoleWe are seeking a highly skilled Solution Architect to join our Design Automation team, driving the transformation of our project delivery through innovative digital solutions. This position combines strategic thinking with hands-on technical leadership to revolutionize our design and...
-
Digital Transformation Project Lead
4 weeks ago
Markham, Ontario, Canada Patch Tech Staffing Full timeWe are seeking a skilled Digital Transformation Project Lead to join our team at Patch Tech Staffing. As a key member of our media division, you will be responsible for leading high-priority projects and programs from initiation to delivery.About the RoleThe successful candidate will have experience in project management, with a focus on digital...
-
Digital Transformation Specialist
2 days ago
Markham, Ontario, Canada LTIMindtree Full timeAbout LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.We bring extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and...
-
Digital Grid Transformation Specialist
4 weeks ago
Markham, Ontario, Canada Black & Veatch Corporation Full timeAbout UsAt Black & Veatch Corporation, we are committed to building a world of difference through our innovative solutions in sustainable infrastructure and engineering. With over 100 years of experience, we offer expertise in procurement, consulting, and construction.The OpportunityWe are seeking an experienced Digital Grid Transformation Specialist to join...
-
Financial Transformation Director
2 weeks ago
Markham, Ontario, Canada Jarvis Consulting Group Full timeCompany OverviewJarvis Consulting Group is a dynamic organization operating two distinct business units: a leading software company specializing in ERP and CAD integrations, generating $11M in annual revenue with a team of 60, and a high-tech manufacturing firm focused on printers, length measurement systems, and vision camera inspection, generating $16M in...
-
Digital Transformation Leader for GTA Buildings
4 weeks ago
Markham, Ontario, Canada Stantec Consulting International Ltd. Full timeUnlock the Potential of Building Information ModelingAs a Digital Transformation Leader for GTA Buildings at Stantec Consulting International Ltd., you will play a pivotal role in spearheading the implementation and development of Building Information Modeling (BIM) best practices.About the RoleIn this leadership position, you will be responsible for...
-
Digital Transformation Consultant
2 weeks ago
Markham, Ontario, Canada LTIMindtree Full timeAt LTIMindtree, we're seeking an experienced Agile Coach to guide our teams in adopting Agile and Scrum methodologies. This role will foster a culture of continuous improvement, focusing on product delivery and customer satisfaction.We're looking for someone with:Key Responsibilities:Train and coach teams, Scrum Masters, Product Owners, and Executives on...
-
Markham, Ontario, Canada Synopsys, Inc. Full timeCompany Overview"> Synopsys, Inc. is a leading provider of software, IP and services used in the design and manufacture of advanced semiconductors.">Job Description"> The Director of Analog and Digital Program Management will work closely with customers to manage IP development for their key programs and successfully execute the programs against established...
-
IT Director of Digital Transformation
4 days ago
Markham, Ontario, Canada ML6 Search + Talent Advisory Full timeAbout the OpportunityML6 Search + Talent Advisory is a premier executive search and talent advisory firm serving the most innovative companies in the automotive industry. With a strong commitment to customer satisfaction, our client has built a positive reputation in the industry and continues to grow by delivering exceptional service and innovative...
-
Strategic Project Management Leader
4 weeks ago
Markham, Ontario, Canada Enercare Inc. Full timeWe are seeking an experienced Strategic Project Management Leader to join our team at Enercare Inc. as a critical driver of organizational transformation. The ideal candidate will have a proven track record in developing and evolving innovative project management frameworks that optimize resource allocation, accelerate digital initiatives, and enhance...
-
Senior IT Director
2 days ago
Markham, Ontario, Canada ML6 Search + Talent Advisory Full timeCompany OverviewOur client is a large and established multi-location business in the automotive industry, with 1,500 employees and locations centralized in Ontario. Known for their strong commitment to customer satisfaction, they have built a positive reputation in the industry and continue to grow by delivering exceptional service and innovative...
-
Digital Asset Management Expert
2 weeks ago
Markham, Ontario, Canada LTIMindtree Full timeAbout LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that empowers enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology...
-
Senior Cloud Infrastructure Project Manager
2 weeks ago
Markham, Ontario, Canada Randstad Digital Full timeJoin Randstad Digital, a leader in digital transformation, as we seek an experienced Senior Cloud Infrastructure Project Manager to lead our critical upgrade of Guidewire ClaimCenter and Claim Manager applications from an on-premises setup to a cloud-based environment.About the RoleWe are looking for a seasoned project manager with a strong background in...
-
Project Management Director
1 month ago
Markham, Ontario, Canada Metergy Solutions Inc Full timeTransforming Utilities with Expert Project ManagementMetergy Solutions Inc is seeking an experienced Project Management Director to lead utility transformation projects. As a key member of our team, you will oversee project intake requests, plan, coordinate, and implement technical and non-technical business programs to meet organizational goals.Key...
-
Transformation Leader
2 weeks ago
Markham, Ontario, Canada LTIMindtree Full timeAbout the RoleWe are seeking a seasoned Agile Coach to guide our teams in embracing and implementing Agile and Scrum methodologies. As an Agile Coach, you will foster a culture of continuous improvement, focusing on product delivery and customer satisfaction.ResponsibilitiesGuide teams, Scrum Masters, Product Owners, and Executives on Agile and Scrum...