Customer Service Associate
3 weeks ago
About the Role:
We're seeking a talented Customer Service Associate to join our team at Michaels
About the Job:
This role is responsible for delivering exceptional customer service, helping customers find products, and ensuring a fast and friendly checkout experience.
Key Responsibilities:
- Provide top-notch customer service and help customers shop our store.
- Ensure all customers receive a fast and friendly checkout experience.
- Complete truck unloading and merchandise duties throughout the store.
- Maintain store recovery standards to deliver our Brand Promises.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck unload, stocking, and planogram (POGs) processes.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Interact with others in an accepting and respectful manner.
- Cross-trained in Custom Framing selling and production.
About Michaels:
Michaels is an Equal Opportunity Employer. We're here for all Team Members and all Makers to create, innovate and be better together.
Physical Requirements:
This role requires the ability to remain standing for long periods of time, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
Work Environment:
The work environment is a public retail store setting with climate-controlled areas and some outdoor work as needed.
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