Customer Service Supervisor

2 months ago


Mascouche, Quebec, Canada Rona Full time
{"title": "Customer Service Supervisor", "content": "Role Overview

As a Customer Service Supervisor at RONA, you will play a vital role in ensuring exceptional customer experiences. Your responsibilities will include supervising frontend staff, overseeing register coverage and store supply usage, and providing refunds and monitoring cash drawer amounts.

Key Responsibilities
  • Supervise frontend staff to maintain service standards
  • Oversee register coverage and store supply usage
  • Provide refunds and monitor cash drawer amounts
  • Perform opening and closing procedures
  • Provide excellent customer service by assisting customers and addressing any issues
  • Understand, train, and promote company programs and initiatives
  • Train and mentor new associates
Requirements
  • 1 year of retail experience
  • 1 year of experience in team supervision
  • Strong problem-solving skills
  • Excellent communication skills
  • Strong attention to detail
About RONA

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, color, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

", "lang_code": "en-US"}

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