IT Applications Manager

1 month ago


Toronto, Ontario, Canada RED TIC Full time

Key Responsibilities:

  • Lead a team of technical application specialists and foster their growth and development.
  • Manage daily operational support of applications and collaborate with business stakeholders to ensure SLAs and expectations are met.
  • Develop and implement roadmaps for new system applications, defining functional and business requirements and presenting business cases to senior leadership.
  • Ensure proper security measures are in place to protect computing resources and critical data, and train new users on IT Operational Documentation.
  • Participate in audit reviews and ensure applications are SOX compliant, working closely with other IT teams to ensure production applications are stable.
  • Manage all aspects of business as it relates to IT application systems, including upgrades, testing, and coordinating service outages.
  • Develop and manage departmental expenditures to ensure alignment with approved budgets.

Required Qualifications:

  • Post-secondary education in Computer Science or related field.
  • 15+ years of relevant work experience in the IT industry, with 5+ years supporting Enterprise level applications and managing application teams.
  • Prior leadership experience building and nurturing high-performing teams in remote locations and managing projects with cross-functional groups.
  • Strong technical experience and knowledge supporting applications such as CRM (MS Dynamics) and ERP (Sage X3 preferred) systems.

Bonus Points:

  • Experience with cloud hosted applications in AWS/Azure and supporting custom configured COTS products.
  • Knowledge of the cannabis industry and experience working with highly integrated business units and systems.

We're Looking for:

  • A natural relationship builder who can collaborate with all levels of the organization in remote environments.
  • A strong communicator who can convey complex technical terms in simple and engaging formats.
  • An expert at root cause analysis who can tackle challenges and find solutions quickly.
  • A people-oriented leader who goes above and beyond to nurture the success of others.


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