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IT Support Specialist

1 week ago


Aylmer, Quebec, Canada Bevertec Full time
Job Title: Systems Support Analyst

At Bevertec, we are seeking a highly skilled Systems Support Analyst to join our team. As a key member of our IT department, this individual will be responsible for providing technical support and training services to ensure the smooth operation of our hardware, software, and IT systems.

Main Responsibilities:
  • Offer technical support by diagnosing and resolving client issues with hardware, software, and peripherals.
  • Provide hardware support by configuring desktops, laptops, and peripherals, and ensuring devices are properly networked.
  • Install and maintain software such as antivirus programs, Microsoft Office, and other business applications.
  • Assist with network support by configuring network servers, managing shared resources, maintaining backup systems, and supporting local area networks (LAN).
  • Advise clients on optimizing system performance and conduct IT training sessions to enhance end-user proficiency.
  • Develop and document IT procedures and standards to ensure consistency and compliance with established protocols.