Market Operations Director

4 weeks ago

Saskatoon, Saskatchewan, Canada Grainger Full time

Job Summary:


As a Market Manager, Field Operations, you will be responsible for leading customer service-related activities to support the execution of sales and service strategies within your assigned geographic area.


Key Responsibilities:



  • Grow revenue and market share by developing a strategic plan with the sales team to meet or exceed incremental sales growth expectations.
  • Responsible for execution of Branch and Keepstock strategy at a market level within the field operations network.
  • Manages operating expenses to balance service and cost to serve while looking for ways to improve processes and remove non-value-added activities.
  • Lead assigned leaders in the implementation, monitoring, and measurement of core processes, safety, inventory accuracy, standard work, risk management, and customer satisfaction.
  • Lead assigned leaders in their understanding, implementation, and execution of performance and operational excellence.
  • Collaborate with Internal Audit on compliance issues and process improvements.
  • Build and foster a strong continuous improvement culture within the market by challenging the status quo, making problems visible, and promoting tools/methodologies to identify and reduce waste.
  • Maintain knowledge and ensure compliance of WHMIS, Transportation of Dangerous Goods Act, WSIB, and all related governing legislation.

Requirements:



  • Minimum of 5-7 years progressive experience managing a large branch and/or other large business and teams.
  • Strong leadership skills with teambuilding and coaching skills to coach, develop, and grow team members.
  • Strong relationship-building and communication skills developed through prior experience in a sales and customer service role.
  • Proven ability to attract, develop, and retain superior talent and build high-performing and engaged teams.
  • Strong business acumen, including an understanding of financial operating statements and key drivers.
  • Possession of a valid driver's license and ability to travel to various branch locations and customer sites within.

About Grainger:


Grainger is committed to creating a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.


We are proud to be an equal opportunity workplace and welcome applications from diverse candidates.


Pre-employment background checks are required for all external candidates.

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