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Healthcare Support Specialist
2 months ago
Job Summary
The Medical Office Assistant is a vital member of the Fraser Health team, providing exceptional support to our healthcare professionals and patients. As a key contributor to our clinical operations, you will be responsible for delivering high-quality reception and clerical services, while also assisting with data entry and other administrative tasks.
Key Responsibilities
- Provide exceptional reception services, including handling telephone inquiries, scheduling appointments, and arranging patient referrals.
- Perform assigned clerical tasks, including typing, copying, assembling, and maintaining files and charts, as well as transcribing patient notes, correspondence, and reports.
- Enter patient registration and MSP billing information into the Teleplan System.
- Notify the Supervisor of outstanding aged and rejected claims, MSP Remittances, and Adjustments.
- Prepare examination and treatment rooms for patient visits, including cleaning and setting up equipment.
- Escort patients to examination rooms and ensure adequate resources are available.
- Assist physicians and nurse practitioners with clinic procedures, such as examination room preparation and labstick urine testing.
- Clean and package small surgical instruments according to standard protocols.
- Receive payments from patients and code payments into the cash receipts journal.
- Assist with ordering, maintaining, receiving, and checking supplies, equipment, and reference materials.
- Participate in the orientation of new staff and students, and maintain manuals.
- Liaise with healthcare and social service organizations, as well as general practitioners' offices, to provide program-related information.
- Represent the Centre at meetings to promote the program and share information.
- Report unusual occurrences and risk management issues.
- Participate on committees and attend meetings as assigned.
Qualifications
- Grade 12 education.
- Certificate from a recognized Medical Office Assistant program.
- One year's recent, related experience, or an equivalent combination of education, training, and experience.
Competencies
- Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring, and Courageous.
- Creates the conditions for people to succeed.
Professional/Technical Capabilities
- Ability to type 40 wpm.
- Knowledge of medical terminology.
- Knowledge of other healthcare disciplines and their role in healthcare.
- Ability to operate related equipment.
- Physical ability to perform the duties of the position.
