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Front Office Supervisor

2 months ago

Vaughan, Ontario, Canada Silver Hotel Group Full time

Job Summary

We are seeking a highly skilled and experienced Guest Services Supervisor to join our team at Silver Hotel Group. As a key member of our front office team, you will be responsible for ensuring a smooth and efficient operation of the front desk, providing exceptional guest service, and leading a team of front office staff.

Key Responsibilities

  • Supervise and coordinate the activities of the front office team, ensuring that all guest requests are met and that the front desk is running smoothly.
  • Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Lead by example, demonstrating a strong commitment to providing excellent service and ensuring that all team members are meeting the highest standards.
  • Collaborate with other departments, including housekeeping, food and beverage, and revenue management, to ensure seamless operations and excellent guest experiences.
  • Manage and maintain accurate records, including guest information, room assignments, and billing.
  • Develop and implement training programs to ensure that front office staff are equipped to provide exceptional service and meet the needs of our guests.
  • Monitor and control front office expenses, ensuring that all costs are in line with budget and that the front desk is operating efficiently.

Requirements

  • Previous supervisory experience in a hospitality setting, preferably in a front office or guest services role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other departments.
  • Strong leadership and problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to work flexible shifts, including evenings, weekends, and holidays, as required by management and the operations.
  • Computer literacy in property operating systems, such as Opera and Maestro, and proficiency in MS Office (Word, Excel, PowerPoint).

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and leadership development programs.
  • A dynamic and supportive work environment, with a team of like-minded professionals who are passionate about delivering exceptional guest experiences.
  • A comprehensive education reimbursement program, including tuition assistance and education loans.
  • A robust RRSP matching program, to help you save for your future.
  • An annual wellness credit, to support your physical and mental well-being.
  • A team member referral program, to recognize and reward your referrals.
  • Leadership development opportunities, to help you grow and advance in your career.
  • Team building events, to foster a sense of community and camaraderie among our team members.
  • A culture of recognition program, to acknowledge and reward your achievements and contributions.
  • Hotel stay discounts, to help you enjoy the benefits of our hospitality services.