Network Operations Specialist

4 weeks ago

Toronto, Ontario, Canada Apex Systems Full time

Job Summary:

We are seeking a skilled Technical Analyst to join our Network Support team at Apex Systems. This role is crucial for maintaining the efficiency and reliability of our network infrastructure.

About the Role:

This position involves providing Level 2 network support, handling incidents and resolving issues independently. You will work closely with our vendors and internal teams to resolve network issues and ensure seamless operations.

Key Responsibilities:

  • Provide Level 2 network support, handling incidents and resolving issues independently.
  • Collaborate with the Level 3 support team and work cross-functionally with the management team.
  • Manage high-volume, fast in-fast out tickets from vendor and direct user reports via the help desk.
  • Investigate and resolve network issues, including switches, routers, and Palo Alto devices.
  • Review and prioritize network traffic, ensuring critical operations like transactions are prioritized.
  • Communicate effectively with retail branches to diagnose and resolve network performance issues.
  • Utilize tools such as ServiceNow and Jira for ticket management and issue tracking.

Requirements:

  • Strong customer service skills with the ability to understand and address network issues.
  • Experience with network support, including knowledge of switches, routers, and Palo Alto.
  • Ability to close tickets independently and efficiently.
  • Technical expertise to investigate and resolve network performance issues.

Work Schedule:

  • Standard hours: 9 AM - 5 PM.
  • Hybrid work arrangement: Tuesdays in office and the 2nd Friday of the month (flexible, likely 1-2 times/month).

Apex Systems is an equal opportunity employer.

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