Casino Customer Experience Specialist

1 week ago


Kamloops, British Columbia, Canada Gateway Casinos & Entertainment Limited Full time

Company Overview

Gateway Casinos & Entertainment Limited is a leading gaming and entertainment company in Canada, with 27 gaming properties across British Columbia, Ontario, and Alberta. We are committed to providing an exceptional experience for our guests and creating opportunities for our team members.

Job Summary

We are seeking a Slot Attendant to join our team at Gateway Casino. As a key member of our front-line staff, you will be responsible for providing vital customer support, observing slot players and machines, and offering instruction and answering questions on various games and machines.

Key Responsibilities:

  • Greet, welcome, and acknowledge guests; reserve slot machines; promote casino initiatives
  • Sell bingo cards and products
  • Manage a cash float, verify and provide jackpot payouts and monetary change to guests
  • Replenish and maintain slot machines, monitor machine stack lights to ensure prompt service
  • Make regular cash deposits with Shift Coordinator

Benefits:

  • Competitive hourly wage of $17.77 plus tips
  • A comprehensive benefits package, including medical and dental coverage
  • A retirement savings plan
  • Exciting, supportive, and fun work environment
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities

Requirements:

  • Experience handling cash and working with the public
  • Superior customer service skills and ability to work in a fast-paced environment
  • Basic knowledge of slot machine functions is an asset
  • Able to stand for long periods of time and pull, lift, and carry objects weighted similar to a full box of paper
  • Serving It Right (BC)/ Proserve (Alberta) certificate/ Smart Serve (Ontario)
  • The ability to obtain registration with either the BCLC, AGLC or AGCO (based on province)

About Us

At Gateway Casinos & Entertainment Limited, we are dedicated to creating an exceptional experience for our guests and providing opportunities for our team members to grow and develop their careers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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