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Strategic Initiatives Senior Analyst

2 months ago

Old Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Senior Analyst to join our Global Strategic and Operational Services team at Scotiabank. As a key member of our team, you will play a critical role in supporting the overall success of our organization by providing day-to-day support for incident management and operational activities.

Key Responsibilities
  • Provide expert-level support for incident management and operational activities, ensuring alignment with business strategies, compliance with regulations, and adherence to internal policies and procedures.
  • Support end-to-end processes for key strategic initiatives, analyzing service trends to enhance reliability and efficiency.
  • Conduct independent research to address issues, collaborating with business and technology stakeholders to drive effective business solutions and continuous improvement.
  • Communicate key results, risks, and business insights to senior business and technology stakeholders, cultivating strategic relationships across diverse and global stakeholders.
  • Manage various incident management phases, including root cause analysis, solution design, execution, and post-implementation validation, lessons learned, and sustainment plans.
  • Provide feedback mechanisms for client groups and business line partners to improve support, championing a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Requirements
  • University Degree or equivalent and a minimum of 3 years of experience in the financial services industry, preferably in a global/matrix organization in AML/compliance/risk management, incident management, project management, audit, and/or other critical units.
  • Excellent written and verbal communication skills, with the ability to manage difficult conversations.
  • Advanced knowledge of Excel, PowerPoint, and Business Intelligence reporting tools (e.g., PowerBI, or other visualization tools), ITSM tools (ServiceNow, a plus).
  • Knowledge of SQL is a strong asset.
  • Knowledge of Oracle OFSAA or FCCM is a strong asset.
  • Knowledge of Spanish language is an asset but not required.
  • Demonstrated ability in managing technology partners and products throughout the entire Software Development Life Cycle (SDLC), from inception to delivery is an asset.
  • Ability to build strong cross-functional business relationships.
  • Results-oriented and highly motivated with a keen ability to influence others.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Strong organization and time management skills.
What We Offer
  • A rewarding career path with diverse opportunities for professional development.
  • Internal training to support your growth and enhance your skills.
  • An inclusive working environment that encourages creativity, curiosity, and celebrates success.
  • Work in an Ecosystem; a bright, modern space where you'll have access to group seating, offices, collaboration spaces, a cafeteria with different options daily, a bistro, and more.
  • Hybrid Work Environment - Currently once a week on Thursdays however can change as per Bank's policies.