Mobile Technician and Sales Executive – Mississauga Variant

4 days ago


Mississauga, Ontario, Canada Univercellcanada Full time
Job Description:

We are currently seeking a skilled and customer-focused Mobile Technician to join our team at UniverCell Canada. Our company is a leading provider of mobile phone sales and repair services, committed to delivering exceptional customer service by offering expert repairs and high-quality mobile devices.

This role requires strong technical knowledge, attention to detail, and the ability to work efficiently in a fast-paced environment. As a Mobile Technician, you will be responsible for diagnosing, repairing, and maintaining various mobile devices, including smartphones and tablets. You will provide high-quality technical support to customers, ensuring their devices are restored to optimal functionality.

The key responsibilities include:
  1. 1. Diagnose and troubleshoot hardware and software issues on various mobile devices.
    2. Perform repairs on smartphones and tablets, including screen replacements, battery swaps, and component repairs.
    3. Ensure timely and accurate completion of repairs to meet customer expectations.
    4. Maintain up-to-date knowledge of mobile technology trends and repair techniques.
    5. Provide excellent customer service by clearly explaining repair processes, timelines, and costs to customers.
    6. Test repaired devices to ensure functionality and quality before returning them to customers.
    7. Maintain a clean and organized workspace, adhering to safety standards and procedures.
    8. Manage inventory of parts and tools required for repairs.
    9. Collaborate with the sales team to advise customers on repair options and device maintenance.
    10. Up-sell accessories and maintain inventory.


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