Fairmont Ambassador

2 weeks ago

Richmond, British Columbia, Canada Accor Full time

Job Summary:

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Fairmont Vancouver Airport. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience for all.

Key Responsibilities:

  • Provide professional, friendly, and engaging service to all guests
  • Greet, check-in, respond to requests, and settle accounts while providing exceptional service
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow departmental policies, procedures, and service standards
  • Take initiative to add a personalized experience for our guests
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Requirements:

  • Service-focused personality is essential; experience is an asset
  • Able to handle a multitude of tasks in a fast-paced, ever-changing environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Previous customer-related experience an asset
  • Must be flexible in terms of working hours - regular coverage of overnight shift
  • Ability to handle cash effectively and with accuracy
  • Prior experience working with Opera Cloud or a related system
  • Fluency in English; additional languages are a plus

What We Offer:

  • An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
  • The opportunity to have fun at work alongside passionate hoteliers
  • The opportunity to live, work, and play across the world through our employee travel and internal transfer programs
  • Complimentary duty meal in our colleague dining room
  • Complimentary hotel stay for two through our BE OUR GUEST program
  • Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and DEI Committees
  • A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
  • A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
  • 30% reimbursement of TransLink monthly pass or YVR Employee Parking pass
  • Full wage of $30.00 following successful completion of probationary period

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