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People Manager
2 months ago
We are seeking a highly skilled and experienced People Manager to join our team at Coast Hotels. As a key member of our People & Culture team, you will play a critical role in shaping the culture and work environment of our hotel.
Key Responsibilities- Leadership and Culture Development: Work with our hotel's leadership team to create a motivating and engaging work environment that aligns with our company values and culture.
- Employee Engagement and Experience: Ensure that our Ambassadors deliver exceptional customer service and work with the leadership team to remove barriers to delivering outstanding guest experiences.
- Compliance and Risk Management: Understand and ensure compliance with relevant legislation and regulations, including OH&S, Employment Standards, Human Rights, and Labour Relations.
- Collaboration and Communication: Connect our People & Culture plans with other departments and areas of the hotel as appropriate, and maintain open communication with Ambassadors.
- Industry Knowledge and Networking: Attend industry and professional events or conferences to maintain industry knowledge and network with peers.
- Strategic Prioritization: Focus on short- and long-term priorities, maintaining a big-picture perspective.
- Conflict Resolution and Empowerment: Use conflict resolution skills and empower Ambassadors to resolve issues and identify when to escalate them.
- Brand Representation: Live the Coast Values and reflect the brand in the community, participating in local events and fostering a positive reputation for the company.
- Centralized HR Support: Provide expertise, support, and collaboration within a centralized model of human resources for multi-property needs.
- Education and Experience: Bachelor's degree or diploma in Human Resources or related field, or equivalent combination of education and experience.
- Professional Designation: Chartered Professional in Human Resource (CPHR) Professional designation or equivalent.
- Unionized Environment Experience: Experience working in a unionized environment required.
- Leadership Experience: 5-7 years of related experience, with 2-3 years in a leadership capacity.
- Coaching and Influencing: Proven ability to coach and influence leaders and peers.
- Communication and Interpersonal Skills: Advanced communication, interpersonal, and customer service skills.
- Technical Skills: Advanced working knowledge of MS Office Suite, proficiency with HRIS Systems, and various technologies.
- Legislative Knowledge: Knowledge of OH&S, Employment Standards, Human Rights, Labour Relations legislation and regulations.
- Previous Experience: Previous experience in the hospitality industry an asset.
- Problem Resolution and Confidentiality: Excellent problem resolution skills and conflict resolution skills to resolve issues within a functional area, and proven ability to handle confidential information and situations.
- Travel and Valid Driver's License: Valid driver's license required for some travel.
