Account Manager
4 weeks ago
Job Title: Account Manager
We are seeking a skilled Account Manager to join our team at People Corporation. As an Account Manager, you will play a critical role in managing and retaining an assigned block of business, providing exceptional customer service, and driving business growth.
Key Responsibilities:
- Manage and retain an assigned block of business, including plan design, cost containment initiatives, renewals, reporting, and client questions/concerns.
- Work closely with the implementation specialist, sales consultants/broker, underwriter, and client service specialist to ensure seamless service delivery.
- Support clients with claims, administration, enrollment, and calls, providing timely and effective solutions.
- Develop and maintain strong relationships with clients, insurers, and representatives to ensure all administrative requirements and requests are met.
- Conduct in-person client service meetings with new and existing groups, providing education and support as needed.
- Ensure necessary tools, benchmarking, and renewal reports are prepared and delivered to clients, meeting their needs and expectations.
- Develop communications required for plan sponsors and their employees, promoting our services and expertise.
- Participate in industry conferences, seminars, and other events to stay up-to-date on industry trends and best practices.
Requirements:
- Bachelor's degree in Commerce or Business Administration, or equivalent.
- Minimum 1-2 years' experience in group benefits in a client-facing role.
- Understanding of the group benefits industry, including funding arrangements.
- Proficient in Microsoft Office, Adobe Acrobat, and general office equipment.
- Excellent organizational skills, with the ability to multi-task and prioritize in a fast-paced environment.
- Customer service-focused, with the ability to work alongside the new business development process.
- A solution-oriented individual with excellent problem-solving skills.
- Ability to meet deadlines and provide deliverables as identified in a timely manner.
What We Offer:
At People Corporation, we are committed to helping businesses succeed. We offer a comprehensive total rewards program, including a competitive salary range of $70,000 to $90,000, plus variable compensation components. We are dedicated to building a diverse and inclusive workforce, where every employee has the opportunity to reach their potential.
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