Studio Director

2 weeks ago

Eastern Ontario, Canada Club Pilates Full time
General Manager Job Description

About the Role:

The General Manager will be responsible for overseeing all studio functions, including membership and retail sales, instructor performance and evaluation, and sales efforts. They will lead the growth of membership sales, develop strategies to prevent member attrition, and manage Sales Associates within the studio.

Key Responsibilities:

  • Execute lead generation via Grass Roots Marketing and Networking.
  • Implement sales process to schedule prospects into Intro classes.
  • Drive and increase membership sales.
  • Manage staff schedules.
  • Ensure that studio retail/products are stocked with accurate inventory counts.
  • Train and Supervise Sales Associates.
  • Hire/Manage instructors at the studio.
  • Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
  • Review instructor evaluations and assist in mentorship/disciplinary action as needed.
  • Independently make decisions related to high level customer service.
  • Collect outstanding dues.
  • Maintain cleanliness and organization of the Pilates Studio.
  • Enforce Club Pilates policies and procedures.
  • Ensure all forms, administrative supplies, and studio literature is stocked and visible.
  • Schedule and participate in networking/community events and studio promotions.
  • Strategically manage marketing campaigns to generate leads for the studio.
  • Any other duties as assigned.

Requirements:

  • Excellent sales and 2+ years of retail/service sales or fitness sales experience.
  • Confident in generating personal sales and training Sales Associates in sales.
  • Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training.
  • Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email.
  • Ability to excel in a fast changing, diverse environment.
  • Ability to recognize areas of improvement and make changes using good judgement.
  • An affinity and passion for fitness.
  • Solid writing and grammar skills.
  • Highly organized, proficient in data management, ability to prioritize and meet deadlines.
  • Professional, punctual, reliable, and neat.
  • Strong attention to detail and accuracy.
  • Trustworthy and ability to handle confidential information.
  • Ability to work harmoniously with co-workers, clients and the general public.
  • Proficiency with computers and Studio software.

What We Offer:

  • Base Salary ranges between $65,000-$70,000 annually, with lucrative monthly bonus structures.
  • Health, dental, and vision insurance (covered at 75% by company).
  • Consistent Bonus Plan.
  • 401K benefits and match plan.
  • Paid Time Off.
  • Holiday pay.
  • Complimentary continuing education.
  • Professional Career Development.
  • Referral Bonuses.
  • Travel Opportunities.
  • Nurturing and vibrant environment.

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