Social Media Content Specialist
4 days ago
Why Choose Us
Wyndham Hotels & Resorts is a leader in the hospitality industry, committed to delivering exceptional experiences to our guests, partners, and communities. As a Digital Experience Coordinator, you will play a vital role in shaping our online presence and engaging with our audience.
The Job
You will actively participate in bookmarking, tagging, responding, and categorizing sentiments of WHG brand sites and WYN feedback in social media avenues such as blogs, Facebook, X, Instagram, podcasts, videos, and online posts.
Key Responsibilities
- Support the WHG brand by ensuring that positive messaging is maintained in the community
- Establish a consistency of messages across all social media channels
- Manage online discussions by listening to what users are saying, reading discussion forums, and responding to general inquiries or comments warranting general education and information in a timely manner
- Act as a liaison to our Public Relations, Corporate Communications, Legal, and Brand Leaders to escalate more serious concerns requiring response
What We Look For
- Demonstrated experience working in a fast-paced environment
- Excellent verbal and written communication skills
- Strong reasoning and problem-solving abilities
- Consistently deliver exceptional customer service
- Ability to listen to guest concerns actively and empathetically
- Act with integrity, be accountable, maintain confidentiality, and follow established procedures and guidelines
Required Qualifications/Experience
- 2-year degree, post high-school
- 1-3 years professional customer service experience
- Must be technically versed in keyword research and various technologies and software applications
- Six months of experience with social media tools and techniques (Facebook, X, Instagram, etc.)
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