General Manager of Retail Stores

3 weeks ago


Gatineau, Quebec, Canada Carter's Inc. Full time
About Carter's Inc.

Carter's Inc. is a leading North American retailer of clothing exclusively for babies and young children. Our brands include Carter's, OshKosh B'gosh, Skip Hop, and Little Planet. We are committed to providing high-quality products and exceptional customer service.

Job Summary

We are seeking a highly skilled and experienced General Manager to lead our retail stores. As a General Manager, you will be responsible for overseeing the daily operations of our stores, including sales, customer service, and employee management. You will also be responsible for implementing company directives, managing payroll and budgets, and analyzing key performance indicators.

Key Responsibilities
  • Build a talent network through networking and recruiting.
  • Develop succession plans by training and developing your team.
  • Nurture a positive, safe, and inclusive work environment where all employees can collaborate and recognize performance to increase employee engagement.
  • Grow leaders through guidance, delegation, and investment in their development.
  • Create true customer attention on the sales floor by leading and directing the Manager on Duty program across multiple locations.
  • Welcome customers with a warm greeting and provide assistance regarding our products' styles, features, and benefits.
  • Implement company directives on merchandising and operations.
  • Manage payroll and budgets.
  • Understand and analyze key performance indicators (KPIs). Identify behaviors that drive results.
  • Lead and uniformly integrate an omnichannel experience ensuring teams are trained on available tools.
  • Build customer loyalty through company-sponsored programs.
  • Reduce loss through consistent levels of customer service, education, and operational controls.
Requirements
  • A positive, solution-oriented mindset.
  • Effective and professional verbal and written communication skills.
  • Demonstrated leadership and supervisory skills including leading, directing, and multitasking.
  • Real computer and technology skills (Outlook, Excel, web navigation, etc.).
  • A minimum of 5 years of experience in retail management or related fields and in leading subordinates.
  • A high school diploma.
What We Offer
  • Schedules that fit your life.
  • Benefits and bonuses that make life better, including health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more.
  • Paid time off, vacation, and parental leave, as well as adoption assistance, charitable matching gifts, and much more.
  • The opportunity to build skills and grow as an individual. We provide professional and personal development to help shape your career.
  • Development programs help you grow in your current position and beyond. Whether you join us for a short time or a long-term career, you will advance at Carter's.
About Carter's

Carter's is an equal opportunity employer. We encourage all interested and qualified candidates to apply. If you require any type of accommodation, please do not hesitate to contact us.


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