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IT Support Services Lead

1 week ago

Oakville, Ontario, Canada Tbwa ChiatDay Inc Full time

Job Overview: As an IT Application Support Team Lead, your key responsibility will be to lead a team of talented IT Applications Specialists managing a large portfolio of enterprise infrastructure applications.

You will require strong people leadership skills, along with technical leadership to provide guidance on design, configuration, implementation, and maintenance of Geotab's infrastructure applications. Additionally, you will be accountable for maintaining a stimulating work environment with a focus on building a world-class application support team and service offering.

Key Responsibilities:

  • Lead in a Business Relationship Manager (BRM) type role by developing a strong understanding of various stakeholders across the organization.
  • Work closely with business owners to understand business needs and manage user expectations.
  • Develop and implement strategies to identify technology direction supporting business strategy while maintaining security posture.
  • Provide advice and recommendations to management regarding technology direction and roadmap capabilities, features, and functions aligned with business objectives while maintaining security posture.
  • Manage team task assignments, work arrangements, and department expectations.