Technical Team Lead Kitchener
2 days ago
About BearCom
- Largest Distributor of Wireless Voice, Data, and Video Solutions in North America.
- 40+ Years Industry-Leading Experience.
- Partnerships with Motorola, JVC Kenwood, Avigilon, +More.
- 75+ Branches Across North America.
The Service Manager role requires strong leadership skills to manage a diverse team of technicians and installers. The position involves extensive interaction with customers, product vendors, and senior management. As the Technical Team Lead, you will oversee the technical services team and provide direction on program implementation.
The successful candidate must have excellent communication skills, ability to manage complex programs, and provide leadership to an extremely diverse team. The branch technical team has significant potential for expansion and growth driven by incremental business opportunities. The team leader must develop new approaches to satisfy customer requirements that are technically superior and efficient.
Responsibilities:
- Direct all phases of technical and service programs from inception through completion.
- Participate in customer site walks with the sales organization to determine optimum systems and network design.
- Work directly with Motorola Service team members and customers to seek, design, propose, and secure yearly and multi-year service contracts.
- Coordinate recruitment and hiring of technical staff.
- Assign training programs to personnel, deliver performance assessments, work assignments, salary, and recognition/disciplinary actions.
- Assume responsibility for the cost, scheduling, and technical performance of company programs or subsystems of major programs.
- Participate in negotiations of customer contracts and contract changes.
Estimated Salary: $80,000 - $120,000 per year
Required Skills and Qualifications:
- 5+ years of experience in technical/service management in the wireless industry or similar experience.
- Leadership experience.
- Experience in developing, qualifying, and directing new business opportunities through customer interface and requirements gathering process.
- Knowledge of vendor resources.
- Management of Sales Engineers and complex project implementations.
- Valid driver's license and proof of insurance.
- Pass background checks.
Benefits:
- Competitive Compensation Package.
- Medical, Dental, and Vision Insurance, including Family, and EFAP.
- Virtual Healthcare.
- Long-Term Disability Insurance.
- Employee and Dependent Life Insurance.
- Paid Vacation & Time Off.
- Company Matched RRSP Plan.
- Employee Referral Bonus.
- Tuition Reimbursement.
- On-site parking.
- Company Recognition Program.
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