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Senior Business Transformation Consultant
2 months ago
Zurich Canada is seeking a highly skilled Senior Consultant - Business Transformation to support local and global strategic and operational priorities.
Key Responsibilities- Drive the definition, structuring, execution, and close-out of strategic projects and other initiatives.
- Lead, influence, diagnose, and help develop recommendations to solve complex and ambiguous business practice and process problems.
- Act as a business practice and process improvement Subject Matter Expert (SME) through facilitation, mentoring, and quality review of initiatives and projects leading to measurable benefits and results.
- Engage and ensure processes are fit for purpose, supporting the design, build, and test of the changes and business readiness/training activities.
- Ensure specific metrics and measures are incorporated into solutions enabling continuous improvement.
- Act as a change management lead on cross-functional initiatives and projects to provide the common change management and implementation view where appropriate.
- Demonstrate ability to create 'win/win' solutions through leadership, influence, facilitation, and teamwork.
- Partner across the business on the identification of business improvement opportunities, and act as a catalyst to accelerate and drive the execution of solutions that integrate local, regional, and/or global strategic and operational priorities.
- Participate in the development, implementation, and institutionalization of best practices around project execution and change management.
- Provide methodologies and tools to support sponsors & teams to drive initiatives to intended results, institutionalize the process, and develop a culture that embraces change.
- Ensure specific metrics and measures incorporated into solutions reflect the business strategy, track progress, capture the impact of changes, and identify further opportunities for improvement.
- Leverage skills and resources from various functional disciplines (e.g., Operational Transformation, Process Optimization, Data, Information Technology, etc.).
- May administer one or more business applications, including leading User or Prioritization Councils, annual planning of enhancements and releases, prioritization of enhancements, testing, communication, and implementation.
- Interact with SMEs and key management across the organization, both locally and globally.
- Support the Business Transformation leadership in implementing strategic initiatives at team levels.
- Bachelor's Degree and 8 or more years of experience in Business Transformation, Business Consulting, or Change Management.
- OR High School Diploma or Equivalent and 10 or more years of experience in Business Transformation, Business Consulting, or Change Management Field.
- Preferred: Prior Insurance experience; preferably in a P&C environment.
- Ability to develop collaborative relationships.
- Ability to communicate with all levels of the organization, from entry-level to senior leaders.
- Strong project management and time management skills.
- Experience in digital solutions and automation projects, if any, will be an added advantage.
- Ability to think strategically and solve complex problems.
- Ability to learn new concepts and capabilities rapidly through self-driven learning and research.
- Ability to manage multiple priorities.
- Strong change management, process management, and communication and training plan development experience.
- Experience leading projects from idea to post-implementation.
Zurich is a leading global insurance company that provides commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We are committed to creating a culture of diversity, equity, and inclusion, where everyone feels welcome and valued. Our employees are passionate about making a difference and driving sustainable change together.
