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Client Relationship Manager

2 months ago

Georgetown, Canada Sheridan Nurseries Full time
About the Job

As a Key Account Administrator at Sheridan Nurseries, you will play a crucial role in establishing and maintaining profitable relationships with our valued clients. Reporting to the Key Account Manager and supporting the Director of Sales, you will be responsible for ensuring that all client administrative needs are met and assisting our Key Account Manager to provide our clients with an exceptional experience.

Your Accountabilities:
  • Strive to ensure that each client at Sheridan Nurseries receives a level of service that exceeds their expectations.
  • Assist the Key Account Manager with order and inventory management, client profile maintenance in both the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems, informing clients on shipping schedules, and order details.
  • Support the Wholesale Sales team and assist with other tasks as required.
Requirements:
  • Must have completed high school and be legally eligible to work in Canada.
  • Strong customer service skills (verbal and written).
  • Ability to organize, multitask, and prioritize.
  • Friendly and outgoing attitude.
  • Strong working knowledge of Microsoft Office is required.
  • Previous data entry experience with a high level of accuracy and attention to detail.
  • Plant knowledge and/or Green Goods Industry experience is an asset.
  • You are punctual and dependable, and highly value honesty, integrity, and authenticity.
Our Vision, Mission, & Values:

At Sheridan Nurseries, we aim to delight our associates, clients, and business partners in everything we do. Independently owned and operated for over 100 years, we are committed to growing the highest quality plants at our local farms, curating the best-in-class home, garden, and lifestyle products and services, delivering unrivaled client service and satisfaction, and providing meaningful and rewarding careers to our employees. We always strive to inspire and share our knowledge, passion, and expertise to build confidence, loyalty, and trust, while protecting our planet with industry-leading environmentally sustainable initiatives and giving back to our local communities and charities.

Our vision is "To inspire people to never stop growing".

At Sheridan, we seek people who will continually strengthen our culture. We work hard to ensure our culture is something we feel proud of and allows us to bring our best selves to work every day. And a great culture starts with values. We have clearly defined values which are embedded in everything that we do so that they are lived and breathed daily.

If you share our values of:

  • Doing What's Right
  • Being Performance Driven
  • Learning and Growing Together
  • Being Externally Focused
  • Having Bias for Action

Then this is the position for you.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

If selected, please advise if you require special accommodation to attend the interview.