Digital Experience Lead

1 week ago


London, Ontario, Canada The Home Depot Full time
Overview

The Home Depot Canada is a leading retailer of home improvement products, offering a wide range of innovative solutions to customers. As an integral part of the Digital User Experience team, the Creative Services Manager plays a pivotal role in creating exceptional experiences and guiding a team of visual designers to deliver outstanding, customer-centric content across various digital platforms.

This position involves close collaboration with Marketing, Product, Production, IT, and key business units to understand business goals and customer needs, transforming them into creative assets, compelling stories, and effective experiences.

Key Responsibilities:

Leadership & Management:

* Lead, mentor, and manage a team of designers, copywriters, and multimedia specialists.
* Foster a collaborative and innovative team environment.
* Oversee the recruitment, training, and development of creative team members.

Creative Direction:

* Develop and implement creative style guides and strategies that align with the company's brand and marketing goals.
* Provide creative direction and feedback to ensure high-quality output.
* Stay updated with industry trends and incorporate them into creative processes.

Project Management:

* Manage multiple projects simultaneously, ensuring timely delivery and adherence to budgets.
* Coordinate with other departments to understand project requirements and deliverables.
* Maintain a project management system to track progress and deadlines.

Client & Stakeholder Relations:

* Act as the primary point of contact for internal and external clients regarding creative projects.
* Present creative concepts and campaigns to stakeholders and clients.
* Gather and incorporate feedback to refine creative outputs.

Quality Control:

* Ensure all creative work meets brand standards and guidelines.
* Conduct regular reviews and audits of creative content to maintain consistency and quality.

Required Skills and Qualifications:

* Strong leadership skills with the ability to inspire and motivate a creative team.
* Excellent verbal and written communication skills.
* Ability to articulate creative concepts and strategies clearly.
* Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
* Strong understanding of digital platforms such as Adobe AEM and Salesforce Marketing Cloud.
* Exceptional organizational and project management skills.
* Ability to manage multiple projects and deadlines effectively.

Benefits:

The Home Depot Canada offers a competitive salary and benefits package, including extended health and dental coverage, 401(k) matching, and generous time off.

Others:

Limited travel requirements, generally limited to GTA stores and Innovation Centre.

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