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Network Infrastructure Technician

2 months ago

Calgary, Alberta, Canada Pure IT Full time
About Pure IT

Pure IT is a leading provider of IT solutions and services, dedicated to delivering exceptional technical expertise and problem-solving capabilities to our clients.

We pride ourselves on our commitment to continuous learning, innovation, and team approach, which enables us to provide tailored solutions that meet the unique needs of our clients.

Our team is passionate about helping our clients achieve their business objectives through the effective use of technology, and we strive to build long-term relationships based on trust, reliability, and exceptional customer service.

Job Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support and maintenance services to our clients, including remote and onsite maintenance, problem-solving, and analysis of client IT requirements.

The ideal candidate will have a strong background in IT, excellent communication and interpersonal skills, and the ability to work effectively under pressure. They will also be committed to continuous learning and self-development, and will be passionate about delivering exceptional customer service.

Key Responsibilities
  • Provide technical support and maintenance services to clients, including remote and onsite maintenance.
  • Analyze client IT requirements and work with Solutions Architects to deliver tailored solutions.
  • Grow and develop client relationships through exceptional customer service.
  • Installation, maintenance, and support of desktop systems, notebooks, tablets, printers, network equipment, etc.
  • Maintenance and support of Windows Servers.
  • Audit and document client IT environment, equipment, software, processes, and procedures.
  • Setup Hosted Cloud services (i.e., SaaS and IaaS) and provide support.
  • Client onboarding.
  • Ability to work after hours or on weekends when required.
Requirements
  • Strong troubleshooting and problem-solving abilities.
  • Strong interpersonal and communication skills.
  • Strong planning, organizing, and time management skills with excellent attention to detail.
  • Ability to work effectively under pressure.
  • Customer service-oriented.
  • Dependability and punctuality.
  • Goal and results-oriented.
  • Professional and articulate.
  • Commitment to self-development and to the team.
  • A valid driver's license and transportation.
  • Highly motivated to succeed.
  • Committed to continuous education and personal development.
Education and Experience
  • Microsoft Certified Professional – (Required or must be actively working towards this certification).
  • Technical diploma or degree.
Preferred Qualifications
  • A minimum of three years of experience installing, maintaining, troubleshooting, and supporting the following:
    • Windows Servers.
    • Virtualization Technologies – Hyper-V, VMware.
    • Microsoft Exchange Server.
    • Windows Clients – Windows 7/8/10.
    • Microsoft 365 Administration.
    • Antivirus and related security products and backup systems.
    • Firewall Administration and deployment.
    • Networking technologies (TCP/IP, Routing, Firewall technologies, switch technologies, and VLAN, etc.).
    • Remote Desktop Services (Terminal Services).
    • Active Directory, Group Policy, DNS, DHCP.
    • UPS Technologies.
  • Experience in the following is an asset:
    • Have worked with previous MSP.
    • Mac O/S.
    • Sophos Security products.
    • SharePoint Services.
    • Internet Information Server.
    • Microsoft SQL Server.
    • Citrix XenApp/Xendesktop.
    • Network Management systems.
    • Disaster Recovery and High availability solutions.
    • SAN (iSCSI and Fiber channel) and NAS solutions.
    • Microsoft Azure.
    • Microsoft 365.

We offer an attractive compensation package, including salary, benefits package including health, dental, life insurance, disability, vacation, and personal days.