Warehouse Operations Manager

3 weeks ago


Calgary, Alberta, Canada Westlake Full time

Westlake offers a dynamic work environment that fosters growth and development.

Job Summary:

The Shipping Superintendent will be responsible for overseeing the day-to-day operations of the warehouse with a focus on efficiency and customer satisfaction. Key responsibilities include maintaining inventory accuracy, ensuring timely shipments, and supervising a team of warehouse staff to achieve these goals.

Duties and Responsibilities:

  • Achieve warehouse and organization objectives by developing and tracking key performance indicators (KPIs) related to inventory accuracy and customer complaints.
  • Evaluate and improve the accuracy of shipping and receiving documents.
  • Participate in decision-making processes regarding warehouse and shipping priorities.
  • Communicate job expectations and coach employees to ensure a productive work environment.
  • Collaborate with customer service to align resources with demand.
  • Achieve warehouse human resource objectives by selecting, training, and developing employees.
  • Maintain a safe working environment by ensuring adherence to safety protocols and procedures.
  • Organize storage areas to optimize space and improve efficiency.
  • Ensure equipment is properly maintained and operated.
  • Contribute to the warehousing of finished goods, inventory management, order picking, crating, and shipping of products as required.
  • Measure and report the effectiveness of warehousing activities and employee performance.
  • Maintain accurate records and reports to inform warehouse status.
  • Identify areas for improvement and implement innovative solutions.
  • Process shipping documents, including Bills of Lading, Packing Slips, and other required documents.

Education and Experience:

  • High School Diploma or GED required, with some post-secondary education preferred.
  • 3-5 years of leadership or management experience in a warehouse environment.
  • Strong supervisory skills, effective communication, and interpersonal skills.
  • Ability to manage job-related matters professionally and confidentially.
  • Experience with warehouse ERP/WMS software packages.
  • Ability to work independently and as a team player.
  • Forklift licensed or willing to obtain one.

Westlake is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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