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Team Lead

2 months ago

Banff, Alberta, Canada Roots Full time
Job Summary

We are seeking a highly motivated and experienced Team Lead to join our team at Roots. As a Team Lead, you will play a key role in supporting the Store Manager and Assistant Managers in the operational functions of the store, while motivating the sales team to exceed goals.

Key Responsibilities
  • Leadership and Team Management
    • Assist in the operational functions of the store, including sales floor management, customer service, and inventory control.
    • Provide support and coverage to the Store and Assistant Managers in their absence.
    • Model desired selling and customer service behaviors at all times to promote an exceptional in-store experience.
  • Customer Service and Sales
    • Demonstrate a customer-obsessed selling culture and build brand loyalty through excellent product knowledge.
    • Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
  • Operational Excellence
    • Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store.
    • Assist store management in conducting new associate onboarding and trainings.
    • Coach associates on customer service fundamentals and provide positive feedback.
    • Assist in resolving customer service matters.
    • Oversee and delegate tasks to the team to best maximize efficiency of store operations.
    • Communicate individual and/or team performance feedback to store management.
    • Ensure team receives scheduled breaks and/or meal periods.
    • Create an open outward communication on the sales floor.
    • Ensure adherence to all company policies, procedures, and guidelines.
    • Perform opening and closing procedures, and any inventory duties as directed.
    Requirements
    • 1+ years related experience in a retail apparel environment, luxury retail experience is a plus.
    • Proven ability to successfully lead a sales team and viewed as a leader among peers.
    • Proven experience with POS management, daily banking procedures, and submitting timely reports.
    • Strong organization and problem-solving skills.
    • Passion for upholding an exceptional customer experience.
    • Collaborate with others, yet be self-motivated.
    • Available for varied weekly shifts, including weekends, closing, and holidays.
    About Roots

Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.