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Supervisor, On-Site Services

2 months ago

Regina, Saskatchewan, Canada CB Canada Full time

Job Summary:

We are seeking a highly skilled and experienced On-Site Services Manager to join our team at CB Canada. As a key member of our operations team, you will be responsible for leading a team of on-site representatives and ensuring the delivery of exceptional client experiences.

Key Responsibilities:

  • Lead a Team:
  • Manage a team of 10-15 on-site representatives to maintain client accounts and provide timely product delivery using key tools and metrics.
  • Client Experience:
  • Support, lead, train, and provide coverage to on-site Keepstock representatives to meet specific client expectations, including:
  • Fulfilling product delivery in designated client locations.
  • Maintaining client stock levels and accuracy in client locations and scanning products during inventory.
  • Servicing and maintaining all AGI KeepStock solution brands.
  • Verifying product inventory in client locations, ensuring correct labeling.
  • Determining emerging client needs and providing feedback to the Regional On-Site Services Manager.
  • Selecting, developing, mentoring, training, and retaining a diverse team.
  • Utilizing development plans, creating a work environment where team members feel capable of achieving their goals and have a sense of ownership in delivering exceptional customer service.
  • Verifying team productivity and motivating team members to achieve company goals and objectives.
  • Ensuring company policies, as well as federal and provincial laws, are respected.
  • Inter-Functional Collaboration for Growth:
  • Work with on-site representatives, DVD, and clients to determine KeepStock solutions and opportunities.
  • Implementing KeepStock solutions and providing support to clients and on-site representatives.
  • Training clients on their solution.
  • Supporting clients during system integration to simplify ordering processes.
  • Collaborating with on-site representatives to observe all aspects of client operations to identify opportunities to improve solutions and RCI.
  • Participating in on-site Continuous Improvement and AC meetings as required.
  • Periodic travel with on-site representatives to visit clients or designated locations as determined by the Regional On-Site Services Manager.
  • Collaborating with the sales team, providing KeepStock expertise, and enabling the sales team to achieve or exceed sales growth objectives to achieve their RCI for KeepStock locations.
  • Establishing and maintaining relationships with clients, collaborating with sales and branches to identify, analyze, and address service opportunities.
  • Promoting KeepStock by building a strong internal network with customer service, sales, supply chain, and consulting partners to ensure strategic alignment.

Work Environment:

  • This role requires extensive travel, up to 50% of your time, to client locations within your region.
  • Demonstrated proficiency in using a computer and software.
  • Must be comfortable communicating at multiple levels with clients in their environment (installations).
  • Directly managing on-site representatives.
  • Closely collaborating with customer service and sales in the assigned region.
  • Working with various support teams across the organization on a regular basis.

Required Experience and Skills:

  • Industrial products or security products knowledge preferred.
  • Demonstrated experience in mentoring, creating, recruiting, training, and developing a team with a field management approach.
  • Strong interpersonal leadership, communication, and customer service skills.
  • Demonstrated time management and ability to prioritize in a fast-paced work environment.
  • Proficient in computer skills.
  • Demonstrated success in building and maintaining inter-functional partnerships.
  • Strong in process improvement, adoption, and control, as well as project management.
  • Ability to adapt to changing demands and manage client and AGI priorities.
  • Very strong communication skills and ability to influence at multiple levels.
  • Very strong business acumen Ability to understand and use economic concepts to achieve analytical tasks.
  • Demonstrated ability to lead and drive results in multiple locations while respecting AGI values.
  • Understanding of local client dynamics and market dynamics and requirements is an asset.
  • Post-secondary education completed, preferably in business, or equivalent work experience.

CB Canada strives to be an employer of choice to attract and retain diverse top talent and offer a pleasant and safe work environment for all team members. A background check is anticipated as part of the hiring process at CB Canada and will be conducted for all external candidates prior to hiring. Internal candidates will be subject to a background check if they move from a non-driving role to a driving role or to a director or higher-level position.

According to performance excellence directives, team members are encouraged to apply for positions closely matching their experience or training and personal development plan. CB Canada adheres to employment equity principles and practices. We invite all qualified men and women, including people with disabilities, visible minorities, and Indigenous peoples, to apply for our job openings. Accommodations may be made for people with disabilities who participate in the selection process and request them.