Senior Retail Operations Manager

4 days ago


Gatineau, Quebec, Canada RONA Full time
Job Summary

We are seeking an experienced Senior Retail Operations Manager to lead our team in Gatineau, QC.

About the Role

The successful candidate will be responsible for managing all inventory, merchandising, sales and customer service activities in departments such as Appliances, Cabinets, Flooring, Millwork, Home Décor and Paint. They will ensure a professional sales staff is always in place to drive and achieve business goals.

Key Responsibilities:

  • Manage daily sales pipeline; ensure that Sales Associates properly manage and take full advantage of bids, leads, estimates, proposals and customer interactions.
  • Collaborate with various members of the management team and all store personnel to ensure that everyone plays their part in managing the daily sales pipeline.
  • Identify gaps in the sales process as well as opportunities by analyzing reports, observing sales interactions, role-playing and considering other feedback channels to create specific action plans to improve sales and margin performance.
Requirements

To be successful in this role, you will need:

  • 3 years of experience leading associates in a retail environment.
  • 1 year of experience managing a successful sales team directly related to retail, business to business, outside sales, or consumer service industry.
  • Knowledge of products such as flooring, cabinets, or appliances.
  • Experience working in a fast-paced, cross-functional work environment.
  • Strong working knowledge of Microsoft Office Suite.
What We Offer

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. We also provide benefits, including comprehensive training programs, opportunities for advancement, and a stimulating and rewarding work environment.



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