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Roster Management Officer

2 months ago

Toronto, Ontario, Canada Legal Aid Ontario Full time

About the Role:

The Roster Management Officer will be responsible for reviewing and processing roster applications from private bar lawyers across the province, administering LAO's Conditional Authorization and Duty Counsel Renewal Processes, and administering LAO's Roster Resignation process.

Key Responsibilities:

  • Reviewing and processing roster applications for completeness and accuracy
  • Conducting background verification and documentary checks
  • Processing roster removals and resignations
  • Monitoring general inboxes for the RM department and triaging emails
  • Assisting District Offices with monitoring conditions of roster membership
  • Supporting the rollout of the Conditional Status and DC Renewal processes
  • Developing and maintaining a list of mentors for all areas of law
  • Assisting with monitoring LSO Status changes and LSO Tribunal Proceedings
  • Assisting with processing Lawyer Self Report (LSR) data and monitoring the LSR worklist
  • Supporting the development of a Source page and Share Point site for the RM department
  • Helping to develop new data management, automation, and data analysis tools
  • Collaborating with other departments, external service providers, external counsel, and stakeholders to improve service needs and reporting requirements
  • Acting as a liaison between Roster Management and other LAO departments

Requirements:

  • Undergraduate degree or equivalent combination of education and experience
  • Knowledge and experience in LAO's Roster Management process or prior Panel Management processes
  • Experience drafting correspondence to external parties in the context of roster management
  • Ability to determine roster eligibility based on the Legal Aid Services Act, 2020, its rules, and the new Minimum Experience Requirements
  • Significant combination of experience and knowledge of LAO and its operations as they relate to criminal, family, refugee/immigration, and civil law
  • Knowledge of the LSO's Conduct Proceeding Process and ability to gather and synthesize information from diverse sources
  • Ability to work independently with limited supervision, in a fast-paced environment
  • Ability to manage competing deadlines and to prioritize matters, including the ability to remain flexible and work under pressure to meet timelines
  • Ability to develop and manage working relationships within LAO and with external stakeholders
  • Attention to detail, excellent organizational abilities, as well as excellent written and verbal skills
  • Sound judgment and problem-solving skills
  • Ability to work in a team with other Roster Officers, Staff Lawyers, Business Analysts, and Managers
  • Advanced level skills in Word, Excel, PowerPoint, Share Point, Teams, and other Microsoft applications
  • Experience with People Soft is an asset
  • Ability to communicate in French is considered a strong asset