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Student Success Coordinator

2 months ago

Ottawa, Ontario, Canada University of Ottawa Full time

Job Summary

The University of Ottawa is seeking a highly skilled Academic Advising Specialist to join its team. As a key member of the Undergraduate Studies Administration, this individual will play a vital role in creating an exceptional student experience by providing guidance and advice on academic development.

Key Responsibilities

  • Assess student needs by reviewing files to ensure identification, interpretation, analysis, and assessment of student needs support the students' goals and respect the Faculty's processes.
  • Establish study plans in consultation with students experiencing academic difficulties, develop a study plan which enables the student to improve his/her academic performance, reach his/her academic goals and promotes student retention.
  • Plan interventions to ascertain the accuracy of the diagnostic outcomes and considerations to ensure the quality of the intervention and review and revise the intervention plan to make sure that it will address the student's needs.
  • Execute interventions by meeting with students experiencing academic difficulties to provide guidance by informing them and giving them advice on programs of study, program and course prerequisites, graduation requirements, departments, agencies, institutions and other on- and off-campus services.
  • Give advice to national and international students, student mobility, and experiential learning by counseling national and international students to ensure full integration to their program of study as well as student life on campus.

Requirements

  • Bachelor's degree in education or a related field.
  • Experience in the education field or academic advising or a combination of both.
  • Knowledge of academic programs (ex. regulations, degree requirements, prerequisites and course descriptions) at the high school, college, undergraduate and postgraduate levels.
  • Strong knowledge of and experience revising, interpreting, communicating and applying processes, policies and methods to individual cases varying in complexity.
  • Experience providing client service.
  • Experience elaborating strategies and activity plans for students.
  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet.
  • Experience in mentoring and/or coaching an asset.
  • Strong communication skills.
  • Ability to solve problems, make fast decisions and negotiate with students.
  • Organizational and analytical skills attention to detail and ability to work within tight deadlines.
  • Listening skills and strong work ethics.
  • Judgment, independence, diplomacy and discretion.
  • Bilingualism: French and English (spoken and written); to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language.