Learning and Development Manager

24 hours ago

Waterloo, Ontario, Canada Manulife Full time

Job Title: Manager Learning

Job Summary:

We are seeking a highly skilled and experienced Manager Learning to lead our training operations and develop a strategic training plan aligned with our organizational goals and objectives. The successful candidate will have a strong understanding of adult learning principles, instructional design methodologies, and training delivery techniques.

Key Responsibilities:

  • Develop and implement a strategic training plan to enhance the operational capabilities of our organization.
  • Collaborate with department heads and operational leaders to identify training needs and priorities across different functional areas.
  • Design and oversee the execution of training curricula, ensuring they meet the specific requirements of various operational teams.
  • Coordinate the delivery of training sessions, workshops, and seminars using a variety of methods, including classroom instruction, e-learning modules, and hands-on exercises.
  • Ensure that training content is engaging, relevant, and effectively delivered to meet the learning objectives of trainees.
  • Provide guidance and support to trainers and facilitators to ensure consistency and quality in training delivery.
  • Manage training logistics, including scheduling, venue arrangements, equipment setup, and resource allocation.
  • Maintain accurate records of training activities, including attendance, participant feedback, and training materials.
  • Monitor training budgets and expenses, optimizing resources to maximize the impact of training initiatives.
  • Develop metrics and evaluation criteria to measure the effectiveness of training programs and assess employee performance and competency levels.
  • Analyze training data and performance metrics to identify trends, gaps, and areas for improvement.
  • Collaborate with stakeholders to implement corrective actions and enhancements to training content and delivery methods.

Requirements:

  • Bachelor's degree in Business Administration, Human Resources, Education, or a related field.
  • Proven experience in managing training operations, preferably in a corporate or organizational setting.
  • Strong understanding of adult learning principles, instructional design methodologies, and training delivery techniques.
  • Excellent communication, interpersonal, and leadership skills.
  • Demonstrated ability to manage projects, prioritize tasks, and meet deadlines in a fast-paced environment.
  • Proficiency in learning management systems (LMS) and other training technology platforms.
  • Highly organized with attention to detail and accuracy.

What We Offer:

  • A competitive salary and benefits package.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

About Manulife:

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

Our Commitment to Diversity and Inclusion:

We are committed to creating an inclusive workplace where everyone thrives. We foster a culture of diversity, equity, and inclusion, and we invite you to join us in our mission to make a positive impact on the lives of our customers and communities.

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