Customer Service Ambassador

3 weeks ago


Vancouver, British Columbia, Canada EightSix Network Full time

About the Role:

EightSix Network is seeking a highly skilled Customer Support Specialist to join their team. This role is ideal for a customer-focused individual who enjoys providing high-level professional customer service and thrives in a team environment.

Key Responsibilities:

  • Respond to customer calls in a friendly and resourceful approach
  • Troubleshoot customer issues and provide resolutions
  • Respond to customer emails and chats in a professional manner
  • Accurately record and track communication and details of problems
  • Enter customer purchase orders with detail and precision in a timely manner
  • Print orders and assemble any required labels and installation guides to provide the warehouse for shipping
  • Track orders and manage communication on delayed items with customers
  • Manage returns and credits back to customers
  • Support the sales teams in various ways including being responsible for reports, order tracking, sales notes and follow up to quotes
  • Manage online dealer portals (updating tracking info, inventory etc.)
  • Generate invoices
  • Manage office supplies
  • Other ad hoc administrative responsibilities as required

Requirements:

  • Minimum 3 years experience in a professional customer support role
  • Candidates who are bilingual in French are considered an asset
  • Conflict resolution experience
  • Must have reliable transportation
  • Personal DIY experience and asset
  • Highly organized
  • Customer service mindset
  • Highly fluent in English both speaking and written

What We Offer:

  • The discussed salary range is $55,000 – $60,000, depending on experience
  • Comprehensive benefits package
  • Full training
  • 3 weeks vacation

Please note:

  • Only candidates already eligible to work in Canada will be reviewed. Only qualified candidates will be contacted.


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