Customer Relations Specialist

4 weeks ago


Mississauga, Ontario, Canada CAA Club Group Full time

Position Overview

As a Member Relations Advisor at CAA Club Group, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to handle complex escalations and investigations for our valued Members.

Key Responsibilities

  • Work closely with Members to assess claim reimbursement requests and provide fair and equitable resolutions.
  • Manage the Medallia survey detractor process for Road Service and MSS teams, ensuring timely and effective issue resolution.
  • Provide a final review and recommendation for Special Investigations Unit (SIU) requests, upholding the highest standards of integrity and professionalism.
  • Take ownership of the Member experience, building rapport and demonstrating empathy on every call, while balancing the needs of the Member and CCG.

Requirements

  • Completion of post-secondary education.
  • Experience in customer escalations and resolutions, with a proven track record of success.
  • Proficient in Microsoft Office Suite, with excellent organizational and multi-tasking skills.
  • Ability to remain calm under pressure and adapt to diverse situations, demonstrating excellent customer service skills.

What We Offer

As a Member Relations Advisor, you will have the opportunity to work in a dynamic and supportive environment, where your skills and expertise will be valued and recognized. If you are a customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting role.



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