Customer Relations Specialist
4 weeks ago
Position Overview
As a Member Relations Advisor at CAA Club Group, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to handle complex escalations and investigations for our valued Members.
Key Responsibilities
- Work closely with Members to assess claim reimbursement requests and provide fair and equitable resolutions.
- Manage the Medallia survey detractor process for Road Service and MSS teams, ensuring timely and effective issue resolution.
- Provide a final review and recommendation for Special Investigations Unit (SIU) requests, upholding the highest standards of integrity and professionalism.
- Take ownership of the Member experience, building rapport and demonstrating empathy on every call, while balancing the needs of the Member and CCG.
Requirements
- Completion of post-secondary education.
- Experience in customer escalations and resolutions, with a proven track record of success.
- Proficient in Microsoft Office Suite, with excellent organizational and multi-tasking skills.
- Ability to remain calm under pressure and adapt to diverse situations, demonstrating excellent customer service skills.
What We Offer
As a Member Relations Advisor, you will have the opportunity to work in a dynamic and supportive environment, where your skills and expertise will be valued and recognized. If you are a customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting role.
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