Territory Sales Executive

2 weeks ago


Hamilton, Ontario, Canada NCR Corporation Full time

About NCR Corporation:

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We are a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a history spanning over 140 years, we have been transforming consumer interactions into meaningful moments.

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Our Mission:

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We empower businesses to succeed in today's competitive landscape by providing cloud-based SaaS and services capabilities. Our mission is to enable stores, restaurants, and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth.

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Job Requirements:

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The ideal candidate will possess a four-year university degree or equivalent in Engineering, Computer Science, or related technical disciplines or in Business Administration. Additionally, they will have five years' work experience in hardware and/or software support, with previous experience as a group, team, or project leader.

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Main Accountabilities:

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  • Manage and coach employees in a designated territory to meet customer Service Level Agreements (SLA)
  • Effectively manage all territory activities to ensure delivery of on-site support services
  • Develop and maintain working relations with key customers in designated territory
  • Respond to customer opportunities, issues, and complaints in a timely manner
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Key Performance Indicators:

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  • SLA performance against target for territory
  • Root-cause analysis and preventive measures for repeated escalations
  • Solving escalations due to resource problems (e.g., disciplinary and soft-skills issues)
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Why Work with Us:

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NCR Corporation offers a collaborative and inclusive work environment where you can grow your career. We are committed to diversity and equal employment opportunity, and we believe in understanding and respecting differences among all people.


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