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Call Center Sales Manager

2 months ago

Vancouver, British Columbia, Canada Spring Financial Inc. Full time

About Us:

At Spring Financial Inc., we're a leading fintech company dedicated to simplifying lending processes for Canadians. With over 10 years of experience, we've become the largest fintech loan originator in the country, serving millions of customers with a wide range of financial solutions. Our mission is to provide accessible and user-friendly financial services, empowering Canadians to manage their financial circumstances effectively.

Job Overview:

As a Call Center Sales Manager within our EFS department, you'll lead and mentor sales teams in a fast-paced call center environment. Your primary responsibility will be to train and develop sales managers to excel in hitting targets, fostering a culture of continuous improvement, and driving outstanding sales performance. This role requires strategic thinking and hands-on leadership, collaborating closely with the Product Owner to align departmental goals with the company's vision.

Key Responsibilities:

  • Lead, coach, and develop sales managers to achieve and exceed sales targets.
  • Design and implement training programs and innovative sales techniques to drive team performance.
  • Contribute to the development and execution of sales strategies that align with organizational goals.
  • Analyze sales metrics to evaluate performance, identify opportunities for improvement, and optimize sales tactics.
  • Foster a positive, high-energy, and collaborative team environment that motivates employees and drives results.
  • Collaborate with internal and external departments to ensure seamless execution of sales initiatives.
  • Acquire in-depth knowledge of the company's product offerings and provide guidance to the team and clients on the best use of these programs.

Qualifications:

  • 2-3+ years of experience in a sales management role, ideally in the financial services or fintech sectors. Prior call center experience is a strong asset.
  • Demonstrated success in meeting and exceeding sales targets, with a proven ability to drive revenue growth.
  • Strong leadership and motivational skills, with experience managing high-performing sales teams.
  • Diploma or degree in Business Administration, Marketing, or a related field, or an equivalent combination of relevant experience.
  • Excellent interpersonal and communication skills, with a customer-focused approach.

Additional Attributes:

  • Ability to thrive in a fast-paced environment with an entrepreneurial attitude.
  • Resourceful in developing creative solutions and strategies to meet sales goals.
  • Charismatic, results-driven, and collaborative, with a desire to foster a fun and engaging work environment.

What We Offer:

  • Comprehensive health, dental, and vision coverage.
  • A great work environment in a transit-friendly location.
  • Transit allowance.
  • GRSP matching program.
  • Opportunity for career development.