Client Solutions Director

1 month ago

Mississauga, Ontario, Canada Bond Brand Loyalty Full time

About Bond:

Bond Brand Loyalty crafts innovative solutions to forge stronger brand loyalty and drive sustainable growth for clients. As a Client Solutions Specialist, you'll have a key role in delivering and evolving client relationships.

The Role:

As a Client Solutions Specialist, you will provide day-to-day management, thought leadership, and innovative solutions to clients. You will lead the successful delivery of client programs, working closely with a core team of people across the organization. Your knowledge of assigned partners, the loyalty industry, and proven client relationship skills will bring a new level of service excellence to clients.

You will be responsible for expanding and diversifying our client portfolio through innovation and growth, maintaining program excellence, and deepening key client relationships with a results-driven, client-focused approach.

A Day in the Life:

  • Build and maintain strong relationships with key client stakeholders.
  • Serve as the primary contact for day-to-day client needs and main contact for senior client-side leaders.
  • Own key projects and initiatives from start to finish.
  • Manage initiative efforts in the renewal and expansion of business partnerships.
  • Coordinate project managers and peers to ensure client success across Bond practices.
  • Conduct weekly status meetings with client counterparts.
  • Offer strategic insights and develop perspectives based on strategic roadmaps.
  • Provide regular updates on market trends and the loyalty landscape.
  • Support account financials, including projections, budgets, and contracts.
  • Participate in marketing and loyalty planning meetings alongside the Client Solutions leaders and Loyalty Consultants as required.
  • Contribute to growth planning and identification of new business opportunities.
  • Assist clients with tech and data resolutions as needed.
  • Support sales processes, including developing and drafting Statements of Work (SOWs).
  • Collaborate with the Client Solutions and technology teams on tech solutions related to loyalty mechanics.

Requirements:

  • A post-secondary degree or diploma in Business, Marketing, Business Administration, Communications, or a related field.
  • Experience working with or as part of an agency in the Retail Sector and demonstrated knowledge and experience in loyalty programs.
  • Passion for the future of retail and the evolving marketplace.
  • Deep understanding and interest in the end-to-end customer experience journey.
  • Keen interest in understanding insights and data to validate and drive business-focused outcomes.
  • Desire to develop and roll out industry-leading, innovative engagement solutions, including involvement in tech aspects.
  • Excellent interpersonal, planning, organizational, collaboration, and professional communication and presentation skills, both written and verbal.
  • Strong ability to build relationships as a core competency, both within cross-functional teams internally and externally.
  • Proficiency with Microsoft Office Suite and data analysis software, including hands-on experience with project management tools.

What We Offer:

Joining Bond means being part of a team that lives by the mantra "Create Bonds." We celebrate our collective drive, reward innovative thinking, and maintain a focus on fostering relationships, both internally and with our clients.

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