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Senior Manager, Network Security Service Operations
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We are seeking an experienced Senior Manager, Network Security Service Operations to join our team at Royal Bank of Canada. As a key member of our Cyber Security team, you will be responsible for leading a team to deliver superior levels of organizational and technical expertise necessary for the successful implementation, maintenance and support of our critical global security infrastructure platforms and services.
Key Responsibilities- Provide second-level technical support in network security, resolve compliance issues, and deliver infrastructure upgrades to ensure stability across the global RBC security stack.
- Respond to network security event and incident escalations from first-level support Network Operations, internal/external clients and business partners.
- Perform root cause analysis with vendor engineers and escalation teams for incidents and problems, along with implementing permanent solutions.
- Responsible for planning and executing software code upgrades including patch management to maintain Technology Currency.
- Execution of network and security infrastructure configuration changes across the global enterprise to adhere to technical security standards and resolve vulnerabilities.
- Creating and continuously improving support / process documentation.
- Security lead for Planned activities such as Disaster Recovery exercise, power maintenance activities and major network changes.
- Participate in meetings and training sessions to review and understand new technologies.
- Provide technical requirements and validate functionality in the lab before production implementation.
- Identify and recommend opportunities for automation of repetitive tasks.
- Strong experience working with one or more of the following network and security appliances/vendors: CheckPoint, Palo Alto, Fortinet, Pulse Secure, Citrix, SSLv, Cisco Firepower, Blue Coat ProxySG, FireEye, Arbor, Akamai.
- Excellent understanding of networking in an enterprise or complex environment, understanding TCP/IP, including packet inspection/protocol analysis using packet analyzers for troubleshooting is highly desired.
- Good understanding of key protocols such as HTTP/HTTPS, FTP/SFTP, Telnet, SSL, NAT, IPSEC, etc.
- Excellent understanding of the OSI model.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Flexible work/life balance options.
- Opportunities to do challenging work.
- Opportunities to take on progressively greater accountabilities.
- Opportunities to building close relationships with clients.
