Data Migration Team Lead

2 months ago


Vancouver, British Columbia, Canada T-Net British Columbia Full time
Team Lead, Migrations and Data Processing

We are seeking a highly skilled Team Lead, Migrations and Data Processing to join our Customer Enablement Department in Burnaby, Calgary, or Toronto.

About the Role

The Data Migrations team specializes in migrating customer data from legacy products into Clio. This involves exporting data, importing data, processing data, and cleansing data. The ideal candidate will be driven to help customers succeed, especially in challenging situations.

Key Responsibilities
  • Assist in implementing and analyzing key metrics and performance indicators to improve service levels
  • Act as a customer escalation point, handling difficult conversations and identifying root causes to reduce future escalations
  • Develop and maintain Standard Operating Procedures (SOPs), Guides, and Training material
  • Drive the overall flow of ETL processes from various source programs into Clio, ranging from low to high complexity
  • Collaborate with the team to identify and implement process improvements and efficiencies
Requirements
  • 3+ years of experience with data migration/transformation
  • Expertise with CSV, JSON, and SQL databases
  • Powerpoint/presentation experience to drive team and social events
  • Documentation experience to document SOPs, Guides, and training material
  • Customer/Technical Service/Support experience
  • Ability to write and speak English fluently
  • Expertise with Python and Rails
  • Previous experience with legal industry or legal technology services
What We Offer

We offer a competitive, equitable salary with top-tier health benefits, dental, and vision insurance. Our hybrid work environment allows for flexibility, with an encouraged 20 days off per year. We pride ourselves in building a diverse, inclusive, and equitable workplace culture.



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