Data Migration Team Lead

4 weeks ago

Vancouver, British Columbia, Canada T-Net British Columbia Full time
Job Title: Team Lead, Migrations and Data Processing

We are seeking a highly skilled Team Lead, Migrations and Data Processing to join our Customer Enablement Department in Burnaby, Calgary, or Toronto.

The Data Migrations team is responsible for migrating customer data from legacy products into Clio. This involves exporting data, importing data, processing data, and cleansing data. The team uses extract, transform, and load (ETL) techniques to achieve this goal. As a Team Lead, you will play a key role in enhancing the customer experience by improving the efficiency and accuracy of data migrations.

This is a team assembled to tackle the need to enhance the customer experience, and there are still opportunities for process and tooling improvements. You will assist customers directly and indirectly by supporting our Customer Enablement teams and working with our Product & Engineering teams to automate the right parts of this process for our customers.

Key Responsibilities:
  • Lead a team of data migration specialists to deliver high-quality data migrations
  • Develop and implement processes to improve data migration efficiency and accuracy
  • Collaborate with cross-functional teams to identify and resolve data migration issues
  • Provide coaching and guidance to team members to enhance their skills and knowledge
  • Develop and maintain documentation to ensure knowledge sharing and consistency
  • Stay up-to-date with Clio product and common workflows to ensure effective data migration
Requirements:
  • 5+ years of customer-facing experience in a SaaS environment
  • 3+ years of experience with data migration/transformation
  • 1+ years of leadership experience
  • Expertise with CSV, JSON, and SQL databases
  • PowerPoint/presentation experience to help drive team and social events
  • Documentation experience to help document SOPs, Guides, and training material
  • Customer/Technical Service/Support experience
  • Ability to write and speak English fluently
Preferred Qualifications:
  • Expertise with Python and Rails
  • Previous experience with the legal industry or legal technology services
  • Experience working with API-driven applications
About Clio:

Clio is a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We pride ourselves on building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

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