Animal Centre Manager
2 weeks ago
About the Position:
This role is accountable for effective management, oversight, and optimum care of people and animals in the assigned Animal Centre. The position has oversight of accurate administrative and financial responsibilities at the assigned Animal Centre. Develops and maintains relationships with internal and external stakeholders and promotes/implements the BC SPCA's strategic directions at a local level. Ensures all BC SPCA policies are adhered to in delivery of services.
Key Responsibilities:
- Responsible for attaining and maintaining optimum animal welfare standards at all times as defined by the ShelterSense programs and implementation of all related BC SPCA policies.
- Tracks and reports on the successful implementation and maintenance of standard operating policies/procedures and related programs in the Animal Centre and takes immediate steps to address any challenges to implementation or maintenance of these policies, procedures, and programs.
- Ensures the prompt and proper approval and transfer of animals to veterinary facilities, other locations, and/or fosters in coordination with designated animal transfer staff and volunteers.
- Where required, acts as the local point person for receiving animals related to cruelty investigations, including Large Scale Animal Intake (LSAI) cases.
- Makes decisions regarding euthanasia in accordance with BC SPCA policy, ensuring input from team members and where necessary from senior staff in the Operations department.
- Liaises with local veterinary facilities to ensure proper care of animals and build effective relationships.
- Assigns a local staff lead to the animal foster program and ensures the program runs successfully.
- Responsible for the recruitment, hiring, onboarding, annual goal setting, regular performance management, and termination of Animal Centre employees; provides coaching and mentorship and ensures objectives and goals are met.
- Responsible for ensuring that a staff member is assigned as the local Volunteer Lead for the Animal Centre.
- Schedules staff and volunteers in keeping with BC SPCA requirements and budgeted staffing levels in a way that supports animal care and ensures operational requirements can be effectively met.
- Acts as a champion for health, safety, and wellness in the Animal Centre; ensures that all legal and BC SPCA requirements in health & safety are met and appropriate records are maintained.
- Celebrates individual and team successes for both staff and volunteers.
- Leads regular meetings with staff and volunteers to share local/regional/provincial information and provide opportunities for discussion and input.
- Acts as an ambassador of new programs, policies, and procedures and uses effective change management techniques to ensure high rates of success in implementation at a local level.
- Builds relationships with other key stakeholders in the organization and facilitates interactions that enhance trust.
- In unionized shelters as identified in the Manager, Animal Centre Responsibility Matrix, ensures proper administration of the applicable collective agreement and participates in the resolution of grievances and preparation for collective bargaining as required.
- Submits all payroll information to the Human Resources department by established deadlines.
- Manages and leads Animal Control Officers and other similar field staff assigned to fulfilling the provisions of the contract. This includes but is not limited to: recruitment/selection, onboarding/training, performance management, and discipline/discharge.
- Ensures all aspects of municipal contract requirements are being met on time, on budget, and with best practice standards as defined by the BC SPCA and endorsed by the relevant municipality.
- Receives and resolves any public complaints and concerns related to the BC SPCA enforcement of the animal control and other related bylaws for the local municipality.
Requirements:
- Post-secondary education in an applicable field plus related experience or an equivalent combination of education and experience acceptable to the employer.
- Excellent communication skills and genuine desire/ability to work with a diverse range of people in a positive manner.
- Genuine compassion for animals and sound knowledge of the Five Freedoms and related animal welfare standards.
- Demonstrated ability to organize work, meet priorities, and to work within a demanding work schedule with minimal supervision.
- Must have a valid Class N or 5 BC Drivers' License and driver's abstract.
- Computer skills – Windows, MS Office incl. PowerPoint and Excel.
- Philosophical harmony with the BC SPCA mission, vision, and strategic directions.
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