Lodge Operations Manager

3 days ago

Strathcona County, Canada PACCAR Full time
About the Role

PACCAR is seeking a highly skilled and experienced Lodge Manager to oversee the operations of Eagle Creek Lodge, a corporate sport-fishing lodge located on Stuart Island, BC, Canada. The successful candidate will be responsible for ensuring the highest level of service and quality expectations are met for PACCAR hosts and their guests.

Key Responsibilities
  • Lodge Operations:
    • Manage the day-to-day operations of the lodge, including dining services, guest room housekeeping, and guest support.
    • Coordinate guest entertainment activities, such as pre-dinner appetizers and conversation, Bocce ball, executive golf, bonfire, card games, and nature walks.
    • Purchase goods and services necessary for operations, repair, and maintenance using established procurement procedures.
    • Prepare and submit an annual overhead expense and capital budget for approval.
    • Manage all costs to the budget for areas under the lodge's control, including operations, repair and maintenance, sport fishing, and utilities.
  • Facilities & Maintenance:
    • Maintain and repair Eagle Creek Lodge facilities, including buildings, utilities, grounds, and docks, to PACCAR quality expectations.
    • Operate and maintain all utility systems, including electric power, water, septic, heating systems, and fire protection.
    • Manage the Groundskeeper to ensure the grounds and vegetable garden are maintained in high-quality condition.
    • Perform necessary repair and maintenance of facilities and equipment to keep them in good condition.
    • Responsibility for safe operation and maintenance of two boats.
    • Prepare, propose, and complete a Winter Work List each year of projects recommended to keep facilities and equipment in good condition.
    • Develop cost estimates for goods and services necessary to complete the work list.
    • Implement major projects, as required, such as building demolition and cleanup, upgrade of power system, and dock replacement.
  • Safety:
    • Current 1st aid and CPR training is required.
    • Ensure that safety is foremost in all aspects of the operation for staff and guests.
  • Guest Trip Coordination:
    • Coordinate with the PACCAR Event Coordinator to prepare a proposed schedule for the season.
    • Manage all aspects of trip logistics, fishing, meals, activities, etc., with the PACCAR Event Coordinator and trip hosts.
    • Greet guests upon arrival and ensure they have a quality experience throughout their stay.
  • Sport Fishing:
    • Responsibility for providing a quality, productive sport fishing experience for guests through management of contracted fishing guides, including:
      • Identify and recruit high-quality expert fishing guides.
      • Ensure guides adhere to the highest standards for guest safety.
      • Ensure guides maintain required insurance and licenses.
      • Coordinate the ECL trip schedule with guides.
      • Coordinate with the PACCAR Event Coordinator and obtain fishing licenses for guests.
      • Ensure all aspects of the sport fishing are to PACCAR expectations, including presentation and appearance of guides and boats.
      • Assist the fishing guides to process and package the fish catch for guests.
  • Staff Management:
    • Effectively assist, train, develop, motivate, and manage lodge staff and contractors.
    • Responsibility for the hire or contracting of lodge staff.
    Requirements
    • Must be legally eligible to work and reside in Canada.
    • Minimum of 3-5 years' experience working in a similar position.
    • Prior lodge, hotel, or management experience.
    • Facility maintenance experience desired.
    • Experience as a sport fishing guide, naturalist, groundskeeper, or gardener desired.
    • Small boat handling training and experience.
    • Budget or small account management experience required.
    • Exceptional interpersonal and communication skills, and ability to listen and develop positive working relationships.
    • PC skills, including proficiency with MS Office Suite.
    • Strong leadership qualities.
    • Prior supervisory experience desired.
    • Excellent customer service skills.
    • Relates to people in an open, friendly, accepting manner.
    • Must accept resident position in remote, isolated location in very small community with few outside connections.
    • Required to reside at the lodge in a single-bedroom apartment.
    • Ability to work in remote location.
    • Ability to work extended hours as needed.
    • Qualified small boat operator with Small Vessel Operator Proficiency training certification required.
    • Current 1st aid and CPR training required.
    • Experience in the operation, repair, and maintenance of lodge systems (generators, pumps, kitchen appliances, small boats, piping, electrical, water systems, plumbing, heating systems) required.
    About PACCAR

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt, and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology, and truck parts related to its principal business.

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

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