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Global Banking and Markets Engineering Support Specialist
1 week ago
As a Business Support Analyst for Capital Markets Tech and Foreign Exchange at Scotiabank, you will play a critical role in ensuring the overall success of the Global Banking and Markets Engineering (GBME) globally. You will be responsible for monitoring, triaging, and remediation of production issues and requests in a timely manner, based on priority, and adhering to defined SLA's (Service Level Agreements).
You will support business and technology users globally across North/South America, LATAM, Caribbean, Europe, and APAC, working with internal and external technology partners as well to conduct investigations, resolve issues, and perform/validate scheduled maintenance activities.
In this role, you will maintain problem/task ticket with up-to-date status and documentation of investigation and remediation details, and collaborate within a team of 8-10 spanning across 3 regions as well as multiple application teams within GBME.
This position requires flexibility to work with rotational shift support schedule including on-call and weekends during production releases and maintenance activities (Overtime will be paid).
The ideal candidate will have 2+ years' experience in a Finance/Capital Markets technology support role, self-driven, with proven communication, problem-solving, and multi-tasking skills, and can work independently as well as in a team environment.
Key Responsibilities:
- Monitor, triage, and remediate production issues and requests in a timely manner
- Support business and technology users globally across multiple regions and time zones
- Collaborate with internal and external technology partners to conduct investigations and resolve issues
- Maintain accurate records of problem/task tickets and their statuses
