Department Head

Job Summary:

The Department Head - Retail Store Manager plays a pivotal role in leading the department to achieve exceptional customer satisfaction and retail execution. As a key member of the store's Management Team, this role is responsible for managing and guiding the department to operate efficiently with friendly and knowledgeable staff.

This position reports directly to the Store Manager/General Manager and is crucial in ensuring that customer expectations are met and exceeded. The successful candidate will be responsible for planning and managing daily/weekly departmental activities, objectives, and seasonal changeovers, while also training, supervising, and motivating team members to ensure they meet their departmental operations effectively.

Key Responsibilities:

* Foster a culture that values excellent customer service
* Maintain the quality of the department's presentation to ensure customer expectations are met
* Plan and manage daily/weekly departmental activities, objectives, and seasonal changeovers
* Train, supervise, assist, coach, encourage, motivate, inspire, and support team members in their departmental operations
* Manage team members' performance, provide informal and constructive feedback, and recognize achievements and efforts
* Prepare work schedules that meet business needs while working within budget guidelines
* Help with the store opening and closing responsibilities
* Assist in selecting and orientating new employees
* Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction
* Ensure compliance with Health and Safety regulations

Requirements / Skills:

* Supervisory, leadership, and/or managerial experience or relevant experience
* Ability to work shifts (days, evenings, weekends, and holidays)
* Approachable
* Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning, and reaching
* Ability to plan, organize, communicate, delegate, and follow up team's activities and projects
* Strong computer skills
* Ability to work in a fast-paced environment
* Ability to find solutions to problems, adapt, and cope with challenging situations and make difficult decisions
* Ability to operate a cash register (asset)
* Experience in retail sales, execution, and operations (asset)

Salary Range:

Estimated annual salary range: $65,000 - $85,000 based on industry standards and location.

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