Strategic Account Manager

3 weeks ago

Vancouver, British Columbia, Canada Wesco Full time

As a Senior Strategic Account Manager at Wesco International, Inc., you will be responsible for maintaining key client relationships with major strategic impact on the organization's long-term success. You will identify opportunities for cross-sales, upselling, and repeat business, and work to resolve any issues or concerns to ensure customer satisfaction.

Key Responsibilities:

  • Develop and execute strategic account plans at key, named accounts.
  • Focus on Named Global Security Integrator accounts.
  • Drive new business development through research, qualification, presentation, and closure of new clients based on assigned territory or market segment.
  • Develop and maintain relationships with priority customer stakeholders, understanding their key business issues and recommending ways to deliver value.
  • Liaise between the field and Global Accounts teams to pursue new agreements, Value-Add/Total Cost of Ownership (TCO) commitments, and increase customer wallet-share.
  • Manage a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities.
  • Communicate customer activity, opportunity status, renewal status, and strategic plan progress to management.
  • Lead solution development efforts that best address customer needs.
  • Engage supplier sales resources to enlist their support and create solutions.
  • Expert in strategic selling and lead high-level sales engagements, providing pre- and post-call coaching to branch sales teams.

Requirements:

  • High School Degree or Equivalent required; Bachelor's Degree preferred.
  • Must be located in the Greater Vancouver area.
  • Physical Security experience is a must.
  • 5+ years proven sales experience as a strategic account manager of large account portfolios.
  • Experience managing multiple stakeholders and projects.
  • History of success maintaining and developing key relationships.
  • Success in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources.
  • Ability to understand where potential exists in assigned accounts and recognize and create opportunities.
  • Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
  • Strong negotiation and problem-solving skills.
  • Proficiency with CRM software and Microsoft Office.
  • Self-starter and able to work efficiently under pressure.
  • Ability to travel up to 25%.

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