Sales Team Lead
1 month ago
MRC Global is a leading provider of oil and gas industry solutions. We are seeking a highly skilled and experienced Sales Team Lead to join our team.
Job Purpose
The Sales Team Lead will be responsible for overseeing the branch inside sales team to ensure that sales representatives are qualified and develop to achieve full service and sales potential.
Responsibilities
- Develop and implement sales strategies to increase unit sales and dollars.
- Determine the appropriate routing of incoming work/accounts.
- Evaluate team performance and provide training and coaching to improve sales performance and productivity.
- Work with field sales professionals to understand and assist with sales activities and customer relationships.
- Meet with key customers to maintain relationships and close sales opportunities/deals.
- Provide recommendations to the Branch Manager for sales, people, and service objectives.
- Review and communicate gross margin goals for the sales team.
- Lead employees to anticipate and solve problems and plan for workload changes.
- Motivate and challenge employees to encourage growth and development.
- Set clear expectations and measure results.
- Communicate consistently and provide timely, candid feedback.
- Identify and obtain training required for employees to perform job tasks.
- Maintain confidential information pertaining to normal supervisory duties.
- Comply with MRC Global policies, procedures, and expectations.
- Respond to customer inquiries, develop accounts, and generate quotes using the MRC Global database.
- Maximize gross margin sales through careful analysis during the quote process.
- Identify and act on opportunities to increase market share by growing sales.
- Understand customers' business and determine customers' requirements and expectations.
- Enter and maintain purchase orders, customer orders, procurement match, and trade discounts as needed.
- Work with internal departments to set up and maintain accurate customer files.
- Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information.
- Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.
- Monitor expected ship dates to ensure timely delivery and expedite as needed.
- Provide prompt responses to internal and external customer, vendor, and branch inquiries.
- Take reasonable care for the safety and health of yourself and others.
Qualifications
Any combination of requirements that provide knowledge and abilities necessary to perform essential duties and responsibilities will be considered.
- High School Diploma, GED, and additional post-secondary training or education.
- Two or more years in customer service, inside sales, and/or warehouse services with increasing responsibility.
- Demonstrated competence in the use of computers and software applications.
- Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.
- Ability to effectively present information in one-on-one and small group situations.
- Willingness and ability to be on call as needed to provide 24-hour service to customers.
- Willingness and ability to travel within and outside the branch service area.
Additional Qualifications
- Ability to provide documentation verifying legal work status.
- Ability to read and speak the English language proficiently.
- Ability to understand and comply with MRC Global guidelines and expectations.
Working Conditions
For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.
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