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Enterprise Solutions Delivery Manager
2 months ago
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $77.6 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.
Business Strategy and Operations Manager
The Business Strategy and Operations Manager proactively serves as a trusted advisor and key point of contact for business stakeholders related to the technology enablement and sustainment of QuadReal's operations. They represent the business to the technology team by promoting the business vision, values, services, and capabilities.
The Manager has a reputation for the stable operation of all enterprise applications by proactively ensuring that appropriate end-to-end application lifecycle management, change control, production support processes and quality measures are in place. The Manager also manages day to day, key third-party software and support vendor relationships and supports the sourcing and allocation of appropriately skilled resources and expertise for the successful delivery of Enterprise Solutions projects.
Key Responsibilities
- Reviews new business proposals; provides advice on demand issues and routes requests to the right place. Maintains a register of business requests, including the status of each request, reporting as required.
- Partners with the business to create a technology roadmap that is aligned with QuadReal's Enterprise Architecture standards and best practices.
- Implements agile demand management planning activities. Supports stakeholders in adoption and adherence to the approach.
- Plans and drives scoping, requirements definition and prioritization activities for assigned enhancements and projects. Collaborates with stakeholders at all levels in the conduct of investigations for business requirements specifications, feasibility studies and business cases preparation.
- Drafts and maintains procedures and documentation for applications support. Ensures that all requests for support are dealt with according to set standards and procedures.
- Supports stakeholder engagement/communications plan. Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
- Ensures testing and release processes and procedures are maintained. Coordinates and manages planning of the system and/or acceptance tests, within a release or project.
- Monitors and reports on supplier performance and satisfaction levels. Engages proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance.
- Acts as a primary liaison between the business teams, technology teams and other stakeholders to understand business and technology strategies and priorities.
- Creates and fosters a 'customer-centric' approach.
- Supports organizational change management activities (training and communication).
- Provides ongoing leadership, and coaches a team to success through managing performance, goal setting and development planning.
- Ensures the team including extended delivery vendors and partners have clearly defined roles, responsibilities and accountabilities; ensure clear performance expectations are documented for each team member.
Requirements
- Experienced with Debt and Equity Systems and processes (for example Loan Management Systems).
- Experience leading enterprise-level IT Projects with cross-functional stakeholders.
- Solid understanding of best practices for IT operations of cloud solutions.
The expected annualized base salary range for this role is $110,000 to $135,000.
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
QuadReal offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a defined contribution pension plan and paid time off.
QuadReal will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with.
