Bilingual Manager, Sales Effectiveness Specialist
1 month ago
As a Manager of Sales Practice Effectiveness, you will play a critical role in ensuring adherence to risk and sales practice related activities across all lines of business. You will work closely with Sales and Distribution teams to deliver exceptional risk and quality management solutions and routines that support the needs of the business and advance a strong risk-based culture throughout RBC Insurance Sales and Distribution.
Key Responsibilities- Review and analyze sales, quality, and risk-related reporting to identify trends and issues at an advisor, team, and channel level.
- Work in partnership with leaders to assess and build their teams' capabilities on advice-based sales and risk management behaviors.
- Assist with building more rigor into leader routines around follow-up activities, including action plans.
- Meet with leaders to review findings, agree on required action plans to resolve/mitigate issues, and follow up to ensure required action plans are completed.
- Determine if process changes, additional controls, communication, and training are required based on trends identified.
- Engage and collaborate with head office partners to identify and implement new tools, processes, training requirements, and communications.
- Act as a subject matter expert on risk management, sales practices, and procedures.
- Provide support for regulatory supervision of newly licensed advisors.
- Minimum 5 to 7 years of Life and Home and Auto Insurance sales knowledge and experience.
- Proficiency in navigating RBCI Life and Home and Auto systems, including SFDC and Tableau reporting.
- Required provincial licensing to support supervision requirements.
- Coaching experience or management experience preferred.
- Analytical and problem-solving capabilities, including the ability to identify trends, detect issues, and initiate action plans.
- Ability to create reports with multi-layered data.
- Excellent communication and presentation skills.
- Strong impact and influence capabilities, sense of urgency, concern for order and quality.
- Ability to interact confidently with leaders, strong collaboration, results-driven, and passionate about enabling others.
RBC offers a Total Rewards program that includes flexible benefits, work-life balance, and career development programs, as well as investment and retirement savings plans. You will also have access to sophisticated RBCI software tools to boost your productivity and flexible work-life balance options.
Additional Job DetailsThis is a full-time salaried position with a competitive pay and high-earning potential. The successful candidate will have the ability to work remotely out of Ontario or Quebec and must be fluent in both French and English.
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