Customer Service Coordinator

2 days ago


Thunder Bay, Ontario, Canada Brandt Full time

We are currently seeking a Customer Service Coordinator for our North Bay location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.

Duties & Responsibilities

  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
Required Skills and Qualifications

This role requires individuals who possess knowledge of office procedures, general understanding of mechanical/technical terms, and basic knowledge of accounting practices. Additionally, experience with standard desktop applications such as Microsoft Office and internet functions is necessary.


Benefits

The successful candidate will be part of a dynamic team that values employee growth and development. Our comprehensive benefits package includes opportunities for advancement, on-the-job education, and a competitive salary range of $45,000 - $55,000 per year, depending on experience.


About Brandt

Brandt is a leading manufacturing and distribution company serving industries worldwide. As a member of our team, you will have access to a global network of professionals, cutting-edge technology, and a culture that prioritizes innovation and teamwork. Discover the Brandt Advantage and join our team today



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