Senior Internal Communications Specialist

3 weeks ago

Fredericton, New Brunswick, Canada Medavie Blue Cross Full time

Medavie Blue Cross is a national health solutions partner that integrates benefits management, health management, and healthcare delivery. As a not-for-profit organization, we oversee Medavie Blue Cross, a premier all-in-one benefits carrier and public health program administrator, and Medavie Health Services, a national primary healthcare solutions organization and the largest contracted provider of emergency management services in Canada.

We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and an Imagine Canada Caring Company. We don't have shareholders. Instead, we proudly invest in communities to help address some of Canada's most pressing healthcare challenges.

This role is critical in our ongoing efforts to equip employees across our two operating companies - Medavie Blue Cross and Medavie Health Services - with timely, transparent, value-add information to aid them in understanding our business, business objectives, and how it connects to their day-to-day work.

The Senior Internal Communications Advisor contributes to the development and execution of internal communications and special projects to advance corporate priorities, working collaboratively at all levels of the organization and operating companies. The ideal candidate has a strong understanding of internal communications channels and best practices to drive a consistent Corporate narrative surrounding key business updates, activities, and initiatives, while helping to maximize employee interest, adoption, and understanding.

Main Responsibilities:

  • Maintain a big-picture view of the organization, issues, and/or topics of relevancy and contribute to the creation and execution of internal communications strategies and tactics in support of business objectives across Medavie, Medavie Blue Cross, and Medavie Health Services.
  • Provide advice and support on strategic internal communications; develop relationships with various business partners and senior leaders across the organization.
  • Contribute to the evolution of our corporate digital strategy.
  • Develop and report on key performance indicators for internal communications activities.
  • Oversee, write, and edit content for internal communications, including (but not limited to): email, speaking remarks & scripts for employee events, presentations/materials for management meetings, intranet updates, and articles, corporate appointment announcements, key business updates, etc.; liaise directly with internal business partners to obtain relevant detail/input and deliver on task.
  • Recommend/lead best practices for communicating change initiatives for the organization with particular focus on reach within a hybrid work environment.
  • Manage the internal cascade process to effectively share relevant corporate news at all levels and provide counsel on suitable timing.
  • Coordination and support of virtual internal senior leadership meetings and all-hands sessions.
  • Supports design and translation requirements for internal communications needs, working with creative services and translation teams.

Required Qualifications:

  • Post-secondary education in Communications, Public Relations, or other related field and five+ years related experience.
  • Exceptional written communication skills, including editing, proofreading, and attention to detail.
  • A storyteller with an ability to take complex information and distill into digestible, engaging, informative pieces for employees; ability to modify writing tone and voice.
  • Up-to-date understanding of innovations in internal communications practices, particularly new platforms/digital channels.
  • Experience using corporate Intranet software (build/maintain).
  • Strong understanding of change management theory and practice.
  • Ability to deal with highly confidential and sensitive subjects/issues in a professional manner.
  • Solid time management skills, with the ability to balance multiple priorities and produce materials to meet tight deadlines.

Other Key Skills:

  • Team player with a strong focus on supporting colleagues, trying new approaches, and delivering results.
  • Strong interpersonal, project management, and relationship-building skills with an ability to work with multi-stakeholder teams in a fast-paced environment, across locations, and operating companies; responds to requests quickly and professionally.
  • A self-starter and problem-solver who works well independently and as part of a geographically dispersed, virtual team.
  • Understanding of best practices to communicate across a diverse, hybrid employee-base.
  • Share a love for online communications with an aptitude for technology.
  • Strong understanding of change management theory and practice.
  • Advanced skills with MS Word, Excel, and PowerPoint and Webex.
  • Flexible to work outside of normal hours and open to occasional travel.
  • Bilingualism (French & English) is considered an asset for this position but not mandatory.

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